Astrid Lucero

• Create individual service plans that ensure housing stability, address each client’s needs and goals, identify and provide needed resources and referrals.
• Assist clients in securing housing, basic needs, medical and mental health services including substance abuse, when necessary, job training access, and public benefits where eligible.
• Work to effectively meet clients’ needs and resolve individual barriers through follow-up, advocacy, and collaboration with DWC staff and other community service providers.
• Process Brilliant Corners & HACLA voucher applications and maintain collaborative relationships with HACLA & Brilliant Corners.
• Maintain accurate and timely records of activities, case management notes, and services provided to each client.
• Collaborate with Mental health agencies, hospitals, and clinic settings to ensure continuity of care is developed for clients of the program.
• Advocate for best practices to ensure that clients retain housing, increase life skills, improve health and mental health.
• Provide supervision and guidance to interns and volunteers in the provision of services to clients.
• Develop and maintain relationships with clients, staff, and local service providers, participate in community meetings pertaining to services benefiting clients, and serve as a representative of DWC at community events.
• Effective crisis management skills and conflict resolutions skills
• Be an ambassador of DWC and its mission and values by participating in community meetings/events
• Provide weekly written reports to the Housing for Health Program and additional reports as assigned

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Promptly responded to tenant complaints and concerns for over 32 properties
• Prepared specifications, solicited bids and approved subcontractors for building services
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
• Handled disciplinary actions, performance appraisals and terminations of company staff
• Developed, reviewed and submitted property operating and capital budgets
• Participated in NARPM