Astrid Mijangos Medina
Fort Worth,United States
Summary
Customer Service Specialist with over 7 years of experience, adapt in enhancing service delivery across diverse retail environments. Proficient in problem-solving, team collaboration, and effective communication in both English and Spanish. Demonstrates meticulous attention to detail, ensuring optimal customer satisfaction and operational efficiency at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hostess
River Crest Golf Club
06.2024 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales associate
TARGET
03.2024 - 06.2024
- Efficiently managed home and baby products at Target
- Ensured accurate product placement for returned items
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Effectively restocked items from the back storage
- Maintained a neat and organized product display
- Streamline inventory management to enhance in-store efficiency.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
WILLIAMS SONOMA
01.2019 - 01.2022
- Boosted customer experience at Williams Sonoma
- Efficiently processed payments
- Expertly managed merchandise returns
- Enhanced store revenue via exceptional customer service
- Systematically maintained store standards
- Implemented new product placement strategies that increased customer engagement and sales.
Cashier/Server
TRES LECHES BAKERY
01.2017 - 07.2019
- Managed cash and sales transactions meticulously
- Promoted services with enthusiasm
- Boosted customer satisfaction by ensuring quality food and beverage service
- Boosted customer retention by enhancing service quality and efficiency.
Education
High School Diploma -
BROWNWOOD HIGH SCHOOL
06.2019
Skills
- Hospitality service expertise
- Detail Oriented
- Guest Engagement
- Interactive communication skills
- Cleanliness Maintenance
- Problem-Solving
- Effective Multitasking
- Service prioritization
- Organizational Skills
- Workflow Coordination
- Time Management
- Task Prioritization
Personal Information
Title: CUSTOMER SERVICE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
River Crest Golf Club
06.2024 - Current
Sales associate
TARGET
03.2024 - 06.2024
Sales Associate
WILLIAMS SONOMA
01.2019 - 01.2022
Cashier/Server
TRES LECHES BAKERY
01.2017 - 07.2019
High School Diploma -
BROWNWOOD HIGH SCHOOL
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