Astrid Olsen
Zephyrhills,FL
Summary
Driven Pharmacy Technician with 26 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Supervisor
Florida Medical Clinic
07.2017 - Current
- Enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Provided compassionate assistance to patients facing financial difficulty
- Developed strong relationship with healthcare providers
- Served as reliable point-of-contact for insurance companies, resolving billing
- Accurately dispensing medications
- Maintained accurate records of completed task
- Implemented innovative technology solutions within pharmacy setting, optimizing efficiency
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medications
- Solved customer problems in-person or over telephone providing assistance placing orders, and locating items.
- Consulted with insurance companies to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ensured proper storage of medications
- Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Established and maintained effective communication
- Conducted routine facility inspections, identifying areas needing improvement
- Developed policies and procedures for effective pharmacy management.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
Medical Assistant
Florida Medical Clinic / Orlando Health West
07.2017 - Current
- Processed Patient Assistance " PAP " and Prior Authorizations "PAs" for Patients Medications
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock
- Taught patients about medications, procedures, and care
- Verified patient insurance coverage
- Provided support during emergencies by administering first aid treatments under physician supervision
- Managed approximately 40+ incoming calls, emails and faxes per day from customers.'
Lead Certified Pharmacy Technician
Xtra Discount Drugs
10.1998 - 07.2017
- Enhanced customer experience
- Reduced medication errors
- Streamlined pharmacy operations for increased efficiency
- Increased pharmacy productivity through delegation
- Assisted in cost-saving initiatives
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Collaborated with pharmacists
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory
- Trained and mentored new pharmacy technicians
- Ensured compliance with federal and state regulations regarding pharmaceutical practices
- Streamlined communication between staff members
- Maintained clean, orderly work area in accordance with safety standards to promote healthy work environment
- Managed 40+ phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06.1987
Skills
- High Customer Service Skills
- HIPAA Compliance
- Proficient Intergy / EHR / Script Pro / Computer Rx / Fax / Phone Systems
- Pharmacology Knowledge
Affiliations
- Sunrise Domestic Violence Shelter Pasco County
Certification
- Certified Pharmacy Technician
- Lead Pharmacy Technician
- Registered Pharmacy Technician
- Customer Service Manager
- Assistant Store Manager
- Medical Assistant
Timeline
Certified Pharmacy Technician Supervisor
Florida Medical Clinic
07.2017 - Current
Medical Assistant
Florida Medical Clinic / Orlando Health West
07.2017 - Current
Lead Certified Pharmacy Technician
Xtra Discount Drugs
10.1998 - 07.2017
High School Diploma -
Zephyrhills High School