ASTRID ORTEGA
San Francisco,CA
Summary
Project Manager with strong understanding of improving organizational performance through collaboration. Adept at ensuring high-quality services and programs. Career history of promoting adherence to policies and industry standards.
Overview
3
3
years of professional experience
Work History
Security Guard
SECURITAS
02.2021 - 10.2023
- Oversaw security operations for Google facility, ensuring safety and protection of personnel, property, and assets
- Collaborated with 10 key stakeholders to align security protocols and procedures
- Utilized Slack, Microsoft Teams, Google teams and Zoom to coordinate security operations and communicate with team members
- Conducted nearly 100 incident reports and safety audits annually to identify and mitigate potential risks
Greeter/ Security Guard
EXECLUSHIELD INC
09.2021 - 05.2022
- Managed customer interactions, engaging with up to 100 guests daily to provide exceptional service and support
- Implemented safety protocols, greeting customers, and addressing concerns to mitigate risk and ensure patient well-being
- Trained new team members on security protocols, guest interaction best practices, emergency procedures for mental health patience, improving staff preparedness
- Demonstrated composure, patience, and empathy in high-pressure situations
- Provided security and support for over 30 patients in inpatient facilities, ensuring safety and maintaining a calm environment in high-stress, sensitive situations
Education
Project Management -
YEAR UP UNITED
San Francisco, CA03.2025
Skills
- Documentation
- Client Relations
- Budget Control
- Strategic Thinking
- Process Improvement
- Team Leadership
- Time Tracking
- Problem Analysis
- Calendly
- Google Workspace
- Microsoft Office 365
- Slack
- Zoom
Languages
Spanish
Full Professional
Timeline
Greeter/ Security Guard
EXECLUSHIELD INC
09.2021 - 05.2022
Security Guard
SECURITAS
02.2021 - 10.2023
Project Management -
YEAR UP UNITED
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