Astrid Ospina
Rincon,GA
Summary
Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2
2
years of professional experience
Work History
COVID-19 Contact Tracer
Navient
Clarksville, TN
12.2020 - 05.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Lent daily assessment of health screen and symptom data.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Store Personal Shopper
Walmart
Oak Grove, KY
11.2020 - 12.2020
- Maximized efficiency by scanning items quickly and completing as many as 10 orders per hour.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Assistant
Resources For Parents And Children
Fairbanks, Alaska
08.2016 - 12.2017
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Breastfeeding peer counselor
Wic Program
Fairbanks, AK
03.2016 - 08.2016
- Created online collection of breastfeeding educational resources for patients and community.
- Promoted available resources and connected individuals with services.
- Demonstrated how to express milk and store it in bottles for later feeds.
- Assessed needs of new mothers and advised mothers about child care topics.
Education
Associate of Science -
Hopkinsville Community College
Hopkinsville, KY08.2023
High School Diploma -
Liceo Mixto La Milagrosa
Cali Colombia2006
Skills
- File management
- Detail-oriented
- Exceptional time management skills
- Active listening skills
- Positive and friendly
- Quick learner
- Bilingual Spanish
- Attention to Detail
Timeline
COVID-19 Contact Tracer
Navient
12.2020 - 05.2021
Store Personal Shopper
Walmart
11.2020 - 12.2020
Office Assistant
Resources For Parents And Children
08.2016 - 12.2017
Breastfeeding peer counselor
Wic Program
03.2016 - 08.2016
Associate of Science -
Hopkinsville Community College
High School Diploma -
Liceo Mixto La Milagrosa
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