Astrid Otzoy
North Hills,CA
Summary
accomplished at encourage positive customer experiences and efficient operations, I enhanced service efficiency at PetSmart Charities. Skilled in organization and customer relations, my proactive approach significantly improved workplace dynamics and client satisfaction. Demonstrating reliable teamwork and adaptability, I excel in fast-paced environments, always prioritizing exceptional service and operational excellence.
Overview
5
5
years of professional experience
Work History
Dog Grooming Assistant
PetSmart Charities
04.2022 - Current
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Restaurant Manager
Huarache Veloz
11.2020 - 03.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Sales Assistant
Bed Bath & Beyond
10.2019 - 11.2020
- Handled customer complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
College of The Canyons
Valencia, CA06.2026
Skills
- Organization skills
- Multi-Line Telephone Systems
- Document Control
- Time Management
- Money Handling
- Customer Relations
- Customer Needs Assessment
- Customer Service
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
Timeline
Dog Grooming Assistant
PetSmart Charities
04.2022 - Current
Restaurant Manager
Huarache Veloz
11.2020 - 03.2022
Sales Assistant
Bed Bath & Beyond
10.2019 - 11.2020
High School Diploma -
College of The Canyons
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