Astrid Rivera
6700 Bowden Rd Unit 301 Jacksonville,Florida
Summary
Highly motivated professional pursuing a challenging and rewarding career in the
insurance industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Administrative Assistance
Team Time Solutions LLC
Jacksonville, FL
06.2022 - Current
- Provided support to the HR department by preparing documents, updating databases and organizing files.
- Developed and maintained training materials and benefits packets for new hires.
- Performed administrative duties such as filing, copying, scanning and faxing documents.
- Answered phone calls, responded to emails and provided general information regarding human resources matters.
- Processed paperwork related to new hires, terminations, transfers and other personnel changes.
- Compiled reports on employee performance evaluations and submitted them for review.
- Managed employee attendance records including tracking vacation time off requests.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Administrative Assistant
TAM Adjusting
Jacksonville, FL
10.2021 - 06.2022
- Answer and direct phone calls and provide customer service as needed.
- Plan meetings and take detailed minutes.
- Organize and schedule appointments.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Adhere to timeframe set by company guidelines.
- Order office supplies.
- Attend training as required.
- Help the accounting department as needed.
- Provide Spanish translation and interpretation services as needed.
- Perform other administrative duties and/or special projects as assigned.
- Provided support to the HR department by preparing documents, updating databases and organizing files.
- Prepare and submit billing invoices to clients.
Psychosocial Practitioner
The Arc Of St. Johns
St. Augustine, FL
04.2021 - 11.2021
- Advised and helped individuals and family members develop skills and use
strategies for confronting problems constructively. - Collaborated with Senior Community Mental Health Coordinator in initiating
personalized treatment plans for patients. - Communicated with clients to facilitate goal planning and assisted in evaluating
treatment goals. - Identified treatment goals based on individual diagnosis and history.
- Led daily supportive group discussions and education sessions.
- Accessed client information through various software applications, maintaining
strict confidentiality to remain compliant with HIPAA regulations. - Documented and managed client information in computer system.
- Generated reports and statements daily to document PSR sessions and achieved
individual goals. - Provide Spanish translation and interpretation services as needed.
- Perform other administrative duties and/or special projects as assigned.
Case Investigator
Colonial Claims Corp.
Jacksonville, FL
06.2020 - 02.2021
- Ensured all scheduled deadlines were met and tasks were completed efficiently.
- Pursued opportunities to advance client relations skills and further enhance PUI
satisfaction in every interaction. - Empathized with PUI circumstances and delivered aid as necessary.
- Boosted productivity by maintaining strong call control and quickly working
through scripts to address diverse problems. - Consulted with PUI regarding needs, addressing COVID-19 concerns.
- Accessed and documented PUI information through variety of office software
applications, maintaining strict confidentiality to remain compliant with HIPAA
regulations. - Provide Spanish translation and interpretation services as needed.
- Perform other administrative duties and/or special projects as assigned.
Office Assistant
East Coast Injury Clinic
Jacksonville, FL
01.2019 - 03.2020
- Scheduled and coordinated meetings, inspections and appointments with insureds,
FAs, Pas and attorneys. - Maintained electronic & hard copy filing systems.
- Processed loss adjusting expenses payments.
- Compiled records and prepared reports as needed.
- Performed other general clerical duties such as data entry, mail handling, etc...
- Provide Spanish translation and interpretation services as needed.
- Perform other administrative duties and/or special projects as assigned.
Brand Representative
Abercrombie & Fitch
Jacksonville, FL
06.2018 - 10.2018
- Processed purchases using POS systems to complete cash and credit card
transactions. - Collaborated with customer service team members to assist with product
information and provide outstanding service. - Promoted products by educating customers and prospects about offerings.
- Replenished product stock to maintain appropriate levels and meet expected sales
demands. - Maintained consistent visual merchandising standards to highlight product
features, attract customers and boost sales. - Created positive and rewarding client experiences through warm and friendly
customer interactions. - Assisted customers by phone regarding store operations, products, promotions
and orders. - Applied strong problem-solving and interpersonal skills to professionally resolve
conflicts. - Bagged, wrapped and packaged purchases according to customer needs.
- Provided every customer with professional and polite support for sales and
service needs. - Provide Spanish translation and interpretation services as needed.
Education
All Lines Adjuster -
University of Central Florida
Orlando, FL01-2024
Bachelor of Science - Psychology
University Of North Florida
Jacksonville, FL12.2020
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL06.2018
Skills
- Working knowledge of office equipment (printer, fax,
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Excellent time management skills and the ability to prioritize tasks
- Proficient in Microsoft office (Word, Excel, Outlook, Teams, PowerPoint, etc…)
- Bilingual: Fluent in English & Spanish
- Ability to work independently & efficiently
- Strong organizational skills with the ability to multi-task
Certification
- Collaborative Institutional Training Initiative (CITI)
- Registered Chiropractic Assistant 2018-2020
- Basic Life Support (BLS) Certification 2018-2020
Affiliations
Available upon request
Timeline
HR Administrative Assistance
Team Time Solutions LLC
06.2022 - Current
Administrative Assistant
TAM Adjusting
10.2021 - 06.2022
Psychosocial Practitioner
The Arc Of St. Johns
04.2021 - 11.2021
Case Investigator
Colonial Claims Corp.
06.2020 - 02.2021
Office Assistant
East Coast Injury Clinic
01.2019 - 03.2020
Brand Representative
Abercrombie & Fitch
06.2018 - 10.2018
All Lines Adjuster -
University of Central Florida
Bachelor of Science - Psychology
University Of North Florida
Associate of Arts -
Florida State College At Jacksonville
- Collaborative Institutional Training Initiative (CITI)
- Registered Chiropractic Assistant 2018-2020
- Basic Life Support (BLS) Certification 2018-2020
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