Astrid Santiago
Ocala,FL
Summary
I am a college student with over three years of customer service experience at Chick-fil-A and current experience working with children. Through these roles, I have developed strong communication, teamwork, leadership, and problem-solving skills. I am bilingual in English and Spanish, dependable, hardworking, and passionate about creating positive experiences for both customers and children. Experienced in leading creative and recreational activities, ensuring enjoyable and safe experiences. Utilizes strong organizational and communication skills to plan and execute events. Knowledge of fostering participant engagement and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Leader
Marion County Public Schools
08.2025 - Current
- Facilitated engaging activities to promote student participation and social interaction.
- Developed lesson plans aligned with curriculum standards to enhance learning outcomes.
- Assessed student needs and interests to tailor activities that foster inclusivity and engagement.
- Organized events that encouraged community involvement and showcased student achievements.
- Organized activities for students and created welcoming and supportive environment to encourage participation.
Team Leader
Chick Fil a
10.2023 - 05.2024
- Led team in delivering exceptional customer service during peak hours.
- Trained new employees on operational procedures and company standards.
- Ensured adherence to food safety and cleanliness protocols consistently.
- Coordinated daily shift schedules to optimize staff coverage and efficiency.
- Assisted in resolving customer complaints and maintaining high satisfaction rates.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader
Chick-fil-A
08.2022 - 04.2023
- Trained new staff on operational procedures and best practices.
- Implemented efficient workflow processes to enhance service speed.
- Provided exceptional customer service, ensuring a positive dining experience.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Team Member
Chick-fil-A
06.2021 - 07.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of dining area
- Adapted quickly to changing tasks during peak hours, maintaining productivity and service quality.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05.2022
Skills
- Relationship building
- Bilingual communication
- Customer service
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Calm under pressure
- Decision-making
Certification
- Licensed Nail Technician - 2024-2027
Languages
Spanish
Native or Bilingual
Interests
- Music
Timeline
Activity Leader
Marion County Public Schools
08.2025 - Current
Team Leader
Chick Fil a
10.2023 - 05.2024
Team Leader
Chick-fil-A
08.2022 - 04.2023
Team Member
Chick-fil-A
06.2021 - 07.2022
High School Diploma -
Atlantic Coast High School