Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Astrid Tolico

Springfield,VA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

5
5
years of professional experience

Work History

Cashier

Coco Rico
09.2020 - Current
  • Ensure that the restaurant area is clean and presentable for clients
  • Ensure that utensils are rolled-up and ready for the shift
  • Maintained a positive environment for clients and coworkers at all times
  • Ensured customers priorities and concerns were taken care of
  • Informed customers of specials and menu recommendations
  • Ensured that sauces were always filled for customers
  • Ensured the soda machine was clean as well as stocked
  • Greeted customers with care and attention
  • Made sure the customers were receiving top-notch service and care
  • Handled cash and debit/credit cards
  • Entered cash details through the POS system
  • Delivered food to customers in a precise and timely fashion
  • Wipe tables and floor after a customer leaves to ensure the workspace is clean and safe for new customers
  • Restock and re-rolled utensils at the end of the shift
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Receptionist

LATINOS UNIDOS MULTISERVICE
12.2023 - 01.2025
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Receptionist

Andrew Bahr Attorney at Law.
11.2022 - 11.2023
  • Ensure you answer the phone and take notes
  • Ensure to call clients and let them know about the appointment, and make appointments for future clients
  • In charge of open and closing the office
  • Experience taking payments and keeping all accounts in order
  • Experience taking the phone and how to talk with people
  • Treat customers with care and give them all the information they need

Education

High School Diploma -

Annandale High School
01.2021

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Customer service
  • Cash handling
  • Attention to detail
  • Patience and empathy
  • Customer assistance
  • Cleaning and sanitizing
  • Order taking
  • Cash drawer balancing
  • Professionalism and courtesy
  • Customer service excellence
  • Guest inquiries
  • Credit and cash transactions
  • Telephone skills
  • Organization skills
  • Greeting and seating clients

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Receptionist

LATINOS UNIDOS MULTISERVICE
12.2023 - 01.2025

Receptionist

Andrew Bahr Attorney at Law.
11.2022 - 11.2023

Cashier

Coco Rico
09.2020 - Current

High School Diploma -

Annandale High School

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Astrid Tolico