Astrid Velazquez
Siloam Springs,AR
Summary
Positive and upbeat Customer Service Specialist looking to obtain a position within a company that will allow my to utilize to utilize my education and work experience for the benefit of the company as well as for professional advancement.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Community Clinic
03.2021 - Current
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamline communication between patients and providers.
- Reduce wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Handle sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Migrant Aide
Siloam Springs District
09.2019 - 12.2020
- Provided supportive services to migrant children/youth and families as necessary to enable migrant students to meet challenging state academic standards
- Established communication between students/parents and I
- Provided evaluations and other reports as requested
- Established a higher number of migrant students enrolled into the program than previous years
Medical Assistant
Dr. Shyam Dahiya, MD
09.2017 - 05.2019
- Assisted with prepping patients for procedures, EKG's, injections, glucose testing, pulmonary function test and venipunctures
- Checked patients in, collected and verified insurance information, scheduled appointments and updated patients files
Customer Service Representative
Vehicle Registration Services
01.2015 - 05.2017
- Filled out Department of Motor Vehicle paperwork
- Trained new employees
- Determined services needed and accurately input orders into electronic systems
- Informed customers about billing procedures, process payments
- Kept track of customers personal information
- Verified out of state vehicles
Education
Medical Assisting
American Career College
Long Beach, CA08.2016
No Degree -
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
Lakewood High School
Lakewood, CA06.2013
Skills
- Electronic Records Management
- Insurance Verification
- Resource Management
- Office Administration
- Bilingual Spanish
- Project management abilities
- Business development understanding
- Quick learner with the ability to adapt to new procedures
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Community Clinic
03.2021 - Current
Migrant Aide
Siloam Springs District
09.2019 - 12.2020
Medical Assistant
Dr. Shyam Dahiya, MD
09.2017 - 05.2019
Customer Service Representative
Vehicle Registration Services
01.2015 - 05.2017
Medical Assisting
American Career College
No Degree -
Los Angeles Harbor College
High School Diploma -
Lakewood High School