Astrid Wong
Staten Island,NY
Summary
Customer Service Associate with over 7 years of experience in resolving customer inquiries and complaints, assisting with product information and troubleshooting, and maintaining accurate records. Collaborated with team members to improve customer satisfaction and achieve sales targets. Provided exceptional customer service through effective communication and problem-solving skills. Assisted customers in resolving inquiries and complaints through various communication channels. Maintained a high level of professionalism and empathy to ensure a positive customer experience. Processed customer orders, returns, and exchanges efficiently and accurately. Identified and analyzed complex problems within the organization and developed innovative solutions to increase efficiency. Collaborated with cross-functional teams to gather data and insights for problem-solving initiatives. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
CVS Pharmacy
10.2022 - 12.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Problem Solver
Amazon
02.2022 - 09.2022
- Collaborated with team members to ensure seamless customer experience and meet performance targets
- Maintained accurate customer records and updated information in the company's database
- Identified and analyzed complex problems within the organization
- Developed innovative and effective solutions to address identified problems
- Implemented problem-solving methodologies to streamline processes and increase efficiency
- Collaborated with cross-functional teams to gather data and insights for problem-solving initiatives
- Evaluated the effectiveness of implemented solutions and made necessary adjustments to optimize outcomes.
Customer Service Associate
Macys
12.2017 - 12.2021
- Resolved customer inquiries and complaints in a timely and professional manner
- Provided exceptional customer service through effective communication and problem-solving skills
- Assisted customers in resolving inquiries and complaints through various communication channels
- Maintained a high level of professionalism and empathy to ensure a positive customer experience
- Processed customer orders, returns, and exchanges efficiently and accurately
- Collaborated with cross-functional teams to gather data and insights for problem-solving initiatives.
Customer Service Associate
Kohls
01.2017 - 11.2017
- Resolved customer inquiries and complaints in a timely and professional manner
- Provided exceptional customer service by actively listening to customers' needs and offering appropriate solutions
- Processed orders, returns, and exchanges accurately and efficiently.
Customer Service Associate
Walmart
08.2016 - 12.2016
- Resolved customer inquiries and complaints in a timely and professional manner
- Assisted customers with product information, troubleshooting, and order processing
- Maintained accurate and detailed records of customer interactions and transactions
- Collaborated with team members to improve customer satisfaction and achieve sales targets
- Provided exceptional customer service through effective communication and problem-solving skills
- Assisted customers in resolving inquiries and complaints through various communication channels, such as phone, email, and live chat
- Provided accurate and timely information about products, services, and company policies to customers
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive customer experience
- Processed customer orders, returns, and exchanges efficiently and accurately, while adhering to company guidelines and procedures
- Collaborated with cross-functional teams to address and escalate complex customer issues, ensuring prompt resolution and customer satisfaction.
Skills
- Sales Floor
- Customer Service
- Product Knowledge
- Service Desk
- Outbound Calls
- Data Entry Front End
- Phone Calls
- Customer Care
- Customer Complaints
- Customer Returns
- Retail Sales
- Customer Sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate Cashier
CVS Pharmacy
10.2022 - 12.2023
Problem Solver
Amazon
02.2022 - 09.2022
Customer Service Associate
Macys
12.2017 - 12.2021
Customer Service Associate
Kohls
01.2017 - 11.2017
Customer Service Associate
Walmart
08.2016 - 12.2016