Astrid F Silva
Hamilton,NJ
Overview
9
9
years of professional experience
Work History
Food & Beverage Manager
The River House at Odette's
New Hope, PA
06.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Manage restaurant operations, ensuring high-quality service and customer satisfaction.
- Oversee reservations, coordinating bookings to maximize efficiency and guest experience
- Train and supervise staff to maintain service standards and enhance guest interaction
- Collaborate with kitchen and front-of-house teams to ensure seamless service execution.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed teams schedules according to budgets and workloads, covering priority tasks.
- Maintained detailed inventory stock records and organized regular inventory counts.
Hospitality + Event Manager
Smith Group - Pascal & Sabine
Asbury Park, NJ
10.2021 - 06.2024
- Working with the business director on scheduling for staff.
- Event coordinator—working with event coordinators to ensure we are offering the best of the best in food, beverage, space design, and staff.
- Ordering anything the restaurant may need weekly.
- Enrollment of staff and guests, training, tracking sales, etc.
- Upholding uniform standards.
- Making sure the restaurant space is in an impeccable state.
- Implementation of new brand initiatives and promotions to standard, for successful execution.
- Customer service: communication, maturity, charm, and grace under pressure.
- Coachable, and can pass coaching along to others.
- Awareness: emotional intelligence, as well as attention to detail around impeccable space and service.
- Engaged with the online community, responding to comments and messages to foster a positive brand image on social media
- Designed and edited promotional publications.
- Maintained corporate image, brand and identity.
Salon Coordinator
Salon Cartarae
Manasquan, NJ
09.2015 - 10.2022
- Supervised waiting area to maintain cleanliness and welcoming atmosphere.
- Scheduled customers for various salon services, weddings, make up, and hairstyling and made suggestions for additional services.
- Anticipated salon guest concerns and addressed each with speed and efficiency.
- Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
- Checked members and guests in promptly for appointments.
- Coordinated salon's schedule, managing client appointments, personnel schedules and promotional events.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve profitability.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Designed contracts, collected fees and booked venues for events.
- Attended and participated in industry events.
Education
Licenced - Cosmetology
Paul Mitchell The School - Jersey Shore
Brick, NJ08.2015
High School Diploma -
Lacey Township High School
Lanoka Harbor, NJ06.2009
Skills
- Social Media Marketing
- Fast Learning
- Bilingual
- Telephone Etiquette
- Perform Well in High-Demand, Fast-Paced Environments
- Employee Training
- Attention to Detail
- Flexible Hours
- Exceeding Customer Expectations
Timeline
Food & Beverage Manager
The River House at Odette's
06.2024 - Current
Hospitality + Event Manager
Smith Group - Pascal & Sabine
10.2021 - 06.2024
Salon Coordinator
Salon Cartarae
09.2015 - 10.2022
Licenced - Cosmetology
Paul Mitchell The School - Jersey Shore
High School Diploma -
Lacey Township High School