Astrid Favela
Orange
Summary
Experienced administrative professional with training in a wide range of office administration tasks. Ability to work under pressure and collaborate within a team environment. Focused on delivering exceptional clerical and administrative support in fast-paced office settings. Skilled in scheduling, efficient data entry, health records maintenance, and coordination of prior authorizations. Motivated to learn, grow, and excel in new professional ventures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Los Alamitos Women's Health, INC
01.2023 - Current
- Conducted verification of benefits and eligibility.
- Managed medical supply orders.
- Generated orders for testing through the California Department of Public Health (CDPH) website.
- Organized daily receipts and maintained accurate records of financial transactions.
- Assigned as custodian of records, handling all incoming and outgoing requests for medical records from insurance companies, records companies, subpoenas, doctor's offices, transfers, and medical release forms.
- Documented patient medical information and insurance details to facilitate smooth appointments and payment processing.
- Managed the process of prescription refill requests.
- Supported office staff and operational needs through administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Authorization Specialist/Front Desk Associate
Women's Health And Reproductive Center
09.2021 - 12.2022
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Verified eligibility and compliance with authorization requirements for service providers.
Direct Support Professional
Independent Options
03.2021 - 09.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Administered medication as directed by nurse.
Spinal Decompression Technician
Non-Surgical Spine Care Center
10.2020 - 09.2021
- Administer therapies including cold laser, cervical and lumbar decompression, and HakoMed Bioelectric.
- Prepare treatment machinery such as DRX9000 according to prescribed treatment for each individual patient.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers and physicians.
Front Office Receptionist
Non-Surgical Spine Care Center
09.2019 - 10.2020
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between physician and patient.
- Maintained current and accurate medical records for over 500 patients.
- Managed master calendar and scheduled appointments based on optimal patient loads and clinician availability.
Education
Bachelor of Arts - Sociology,Health & Social Welfare | Communications
California State University, Fullerton
Fullerton, CA2024
Associate of Arts - Sociology AA-T
Fullerton College
Fullerton, CA5.2020
Skills
- Fluent in English/Spanish
- Strong Communication Skills
- Organized and Personable
- Strong Aptitude For Learning
- Problem Resolution
- Scheduling
- Data entry
- EMR Systems
- ICD-10 Codes
- Charting Expertise
- Medical Terminology
- MS Office Software, Adobe Acrobat, Google Chrome Knowledgeable
Certification
- Seal of Bi-literacy, High level of proficiency in speaking, reading, and writing in both the English and Spanish language.
- First Aid/CPR/AED Certified by the American Red Cross
Timeline
Medical Administrative Assistant
Los Alamitos Women's Health, INC
01.2023 - Current
Authorization Specialist/Front Desk Associate
Women's Health And Reproductive Center
09.2021 - 12.2022
Direct Support Professional
Independent Options
03.2021 - 09.2021
Spinal Decompression Technician
Non-Surgical Spine Care Center
10.2020 - 09.2021
Front Office Receptionist
Non-Surgical Spine Care Center
09.2019 - 10.2020
Bachelor of Arts - Sociology,Health & Social Welfare | Communications
California State University, Fullerton
Associate of Arts - Sociology AA-T
Fullerton College