Astrild Maltby

Highly motivated, knowledgeable, detail-oriented, and results driven professional. Over 10 years' experience functioning in an administrative role with various companies and in various venues, providing direct support to maintain or improve operational administration, including procedures and protocols, process improvements, driving quality, accuracy, client satisfaction, and marketability.

My expertise is in providing uncompromising highest standards of customer service in the mortgage processing, healthcare, insurance/billing, medical coding, and pharmaceutical industries, assisting both internal and external customers in determining the scope of their product/service requirements and preferences, developing and offering intelligent options customized to individual or situational needs, and resolving issues to their complete satisfaction. Multi Tasks efficiently and effectively, learns new systems quickly, and completes multiple projects running simultaneously, on time, or ahead of tightly scheduled critical deadlines. Strong communications, detail-oriented, analytical, and problem-solving skills, utilized as a knowledgeable and respected resource. Provides sound judgment, well-informed decision- making, and solutions to complex operations, technical, project logistics, quality, compliance, and customer relations issues, through the formulation and implementation of effective strategic planning, when others cannot.