Astriz Vargas
9669 Avellino Avenue Unit 6309 ,Florida
Summary
Bilingual Rehabilitation Technician and Physical Therapy Aide with over 8 years of experience in patient care, physical rehabilitation, and clinical support. Dedicated professional delivering high-quality customer service. Skilled in assisting with therapeutic exercises, documenting patient progress, ensuring safety, and delivering compassionate, patient-centered care in fast-paced clinical environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Whole Food Market
Orlando, FL
11.2025 - Current
- Delivered high-quality customer service in a fast-paced retail environment.
- Operated POS systems accurately, handling cash. Credit, and digital payments.
- Assisted customers with product inquiries, returns, and store policies.
- Maintained cleanliness and organization of the checkout and front-end areas.
- Collaborated with team members to ensure efficient store operations.
- Demonstrated attention to detail, time management, and multitasking skills.
Rehabilitation Technician
AdventHealth Hospital
Apopka , Florida
04.2022 - Current
- Assist patients with therapeutic exercises, mobility training, and activities of daily living (ADLs).
- Monitor patient safety, and report changes in condition to clinical staff.
- Maintain clean, stocked, and organized treatment areas.
- Prepare equipment, and anticipate patient and therapist needs.
- Support a respectful, collaborative healthcare environment.
- Deliver consistent, high-quality patient care and customer services.
Customer Service Representative
Your Insurances Spot
Orlando , Florida
12.2018 - 01.2020
- Manage inbound and outbound calls regarding insurance products.
- Converted quotes into active policies, and processed renewals.
- Entered customer data accurately, and handled billing transactions.
- Resolved customer concerns efficiently across multiple carriers.
Physical Therapy Aide
First Class Physical Therapy
Brooklyn, NY
11.2016 - 12.2018
- Assisted patients with prescribed exercise programs and mobility training.
- Observed and documented patient progress for therapists.
- Maintained equipment, inventory, and treatment room sanitation.
- Educated patients and caregivers on home exercise programs.
Certified Nursing Assistant (CNA)
Jewih Home Nursing Facility
Manhattan, New York
07.2010 - 12.2012
- Assisted patients with activities of daily living, hygiene, and mobility.
- Recorded vital signs and reported changes in patient condition.
- Performed basic wound care and infection control procedures.
- Communicated effectively with nurses and physicians.
Education
Master of Science - Sport Science And Rehabilitation
Logan University
Chesterfield, MO08-2021
Bachelor of Science - Exercise Sciences- Pre Physical Therapy.
Lehaman College
The Bronx, NY08-2017
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY05-2013
Skills
- Patient care and ADLs
- Physical therapy and rehabilitation support
- Therapeutic exercise assistance
- Patient documentation and data entry
- Salesforce and EMR systems
- DME instructions
- POS system operation
- Customer service and communication
- Multitasking and team collaboration
- Medical translation (English / Spanish)
Languages
Spanish
Professional
Certification
Adult and Pediatric First/ Aid/ CPR/ AED
Timeline
Customer Service Representative
Whole Food Market
11.2025 - Current
Rehabilitation Technician
AdventHealth Hospital
04.2022 - Current
Customer Service Representative
Your Insurances Spot
12.2018 - 01.2020
Physical Therapy Aide
First Class Physical Therapy
11.2016 - 12.2018
Certified Nursing Assistant (CNA)
Jewih Home Nursing Facility
07.2010 - 12.2012
Master of Science - Sport Science And Rehabilitation
Logan University
Bachelor of Science - Exercise Sciences- Pre Physical Therapy.
Lehaman College
Associate of Arts - Liberal Arts
Bronx Community College