Astry Hernandez
Amityville,NY
Summary
Dynamic professional with a proven track record at Vera Bradley, excelling in customer service and team leadership. Skilled in proposal writing and database management, I enhance operational efficiency and drive sales growth. Known for fostering collaboration and delivering results through effective communication and strategic problem-solving.
Overview
4
4
years of professional experience
Work History
Senior Coordinator
Epic Transformation Team
06.2025 - Current
- Coordinated training sessions for team members, fostering skill development and knowledge sharing.
- Analyzed project performance metrics to identify areas for improvement and recommend solutions.
- Oversaw resource allocation, optimizing use of tools and systems for maximum impact.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Contact with employed provider and non-provider in regards to scheduling or answer questions they might have
- Complete excel sheets with accurate and meeting deadlines
- Schedule one on one with manager and users helping them navigate cornerstone
Key Holder Supervisor
Vera Bradley
11.2024 - 01.2025
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Accepted and processed customer returns.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
Key Holder Supervisor
Bath and Body Work
09.2022 - 11.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service excellence.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Coordinated staff schedules to optimize coverage during peak hours, improving operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Analyzed sales data to identify trends, informing decisions for promotional events and product launches.
- Led team meetings to communicate goals, share feedback, and motivate staff performance improvements.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Trained in All Departments
Stop & Shop
04.2023 - 06.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
Bachelor of Science - Criminal Justice
SUNY, Farmingdale
Farmingdale, NYAssociate of Science - Criminal Justice
Suffolk County Community College
Brentwood, NY09.2025
Skills
- Proposal writing
- Meeting facilitation
- Project assistance
- Discretion and confidentiality
- Database management
- Customer service
- Multitasking and organization
- Work Planning and Prioritization
- Data retrieval systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Coordinator
Epic Transformation Team
06.2025 - Current
Key Holder Supervisor
Vera Bradley
11.2024 - 01.2025
Trained in All Departments
Stop & Shop
04.2023 - 06.2024
Key Holder Supervisor
Bath and Body Work
09.2022 - 11.2024
Bachelor of Science - Criminal Justice
SUNY, Farmingdale
Associate of Science - Criminal Justice
Suffolk County Community College