Asucena Diaz
Ventura,CA
Summary
Dynamic Property Manager and Key Training Professional with a proven track record at Public Storage, enhancing tenant satisfaction and occupancy rates through exceptional customer service and property management. Skilled in staff management and development, adept at fostering strong relationships and implementing strategic improvements. Achieved notable increases in operational excellence and team performance.
Overview
18
18
years of professional experience
Work History
Property Manager/Key Training Professional
Public Storage
04.2006 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
Frontier High School
Camarillo, CA06.2000
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Eviction Procedures
- Maintenance knowledge
- Occupancy Management
- Administrative Support
- Vendor Management
- Adaptable
- Customer Relations
- Data Entry
- Critical Thinking
- Relationship Building
- Decision-Making
- Deposits Management
- Social Media Engagement
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Lesson Plan Development
Accomplishments
- Maintained 97% or higher occupancy rate for entire length of employment.
- Trained over 100+ hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Supervised team of 20+ staff members.
- Received Elite Circle Of Excellence awards for years; 2013, 2014, 2015, 2016, 2017, 2018, and 2023. Awarded to top 3% of whole company employees.
- Led safety and leadership courses.
Timeline
Property Manager/Key Training Professional
Public Storage
04.2006 - 07.2024
High School Diploma -
Frontier High School