Alexander Suit
York,PA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking student offering full-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Reliable Team Leader with [3] years in [Food Services] industry. Excellent motivational leader that successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers/clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
(Intern) Youth Engagement Specialist
Covenant House Pennsylvania
01.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in youth goal/service planning, youth intake assessments.
- Assisted staff in performing routine shelter duties such as room checks, preparing meals, etc.
- Co-facilitated men's support group sessions on a weekly basis.
Food Services Lead
Wellspan Health- York Hospital
04.2022 - Current
- Enhanced patient satisfaction by promptly addressing concerns and resolving issues.
- Streamlined communication between departments for improved efficiency and service delivery.
- Managed a team of food services staff to ensure efficient and accurate delivery of patient rays.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined kitchen operations for faster service and reduced food waste by optimizing workflows and equipment usage.
- Fostered a positive work environment that encouraged open communication and teamwork among employees, resulting in higher employee retention rates.
- Mitigated and responded to any conflicts that arose between staff members. Provided corrective action when necessary.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Incorporated feedback from patients into continuous improvements in both menu items and service standards, creating an exceptional food experience for all patrons.
Shift Leader
Chick Fill A
05.2019 - 04.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
Associate of Arts - Social Work
Harrisburg Area Community College
Harrisburg, PA05.2024
Skills
- Strong Communication
- Sanitation Standards
- Facility Maintenance
- Food Safety Compliance
- Sustainability practices
- Allergen awareness
- Performance Improvement
- Employee Supervision
- Relationship Building
- Staff Supervision, Team Leadership
- Customer Service Management
- Team motivation
Certification
ServSafe Food Safety Manager Certification
Languages
Chinese (Mandarin)
Elementary
Timeline
(Intern) Youth Engagement Specialist
Covenant House Pennsylvania
01.2024 - Current
Food Services Lead
Wellspan Health- York Hospital
04.2022 - Current
Shift Leader
Chick Fill A
05.2019 - 04.2022
Associate of Arts - Social Work
Harrisburg Area Community College
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