ASUMANI HASSAN
Houston,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Safety-conscious Bus Driver adept in following navigation routes to transport passengers. Focused and dependable with demonstrated history of addressing passenger needs. Fosters convenience and safety for disabled patrons.
Exemplary Cavalry Scout known for having terrific decision making, communication and organizational skills. A real go-getter committed to working effectively with others or in a solitary role. Looking to take on a new position troubleshooting and providing dynamic leadership with a great company.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Warehouse Services Inc.
Houston, TX
09.2023 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received deliveries, scanned packages and updated orders in internal database.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Handled packages safely while unloading and transporting.
Sales Representative
Xfinity Comcast
Richmond, TX
12.2021 - 09.2022
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used CRM database to track referral and appointment data.
- Answered store and merchandise questions and led customers to wanted items.
Call Center Agent
AT&T
Houston, TX
11.2019 - 12.2021
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Customer Service Representative
United Airlines
Houston, TX
01.2017 - 10.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Criminal Justice
Houston Community College
Houston, TX08-2022
High School Diploma -
Wheatley High School
Houston, TX05.2016
Skills
- Safe driving Skills
- Work Order Following
- Freight Labeling
- Product Verification
- Equipment Operation
- Forklift Certified
- Material Handling
- Organizational skill
- Communication
- Time management
- Customer service
- Inbound Customer Service
- Customer relations
- In-store support
- Microsoft Office expertise
- Call Center Operations
- Credit card payment processing
- OSHA
- Safety Management
- Warehouse Operations
- Order Picking
- Inventory counting
- Interpersonal and written communication
- Issue identification and resolution
- Client Advocacy
- Motivational Interviewing
- Client interaction
- Active Listening
- Self Motivation
- Patient-centered care
- Client Education
- Patient support
- Time management abilities
- Interpersonal Skills
- Teamwork and Collaboration
- Relationship Building
- Multitasking
- Emergency response training
- Community outreach expert
- Organizational Skills
- Interpersonal Communication
- Motivational enhancement therapy
- Administrative Management
- Interpretation skills
- Document Translation
- Client Services
OBJECTIVE
Objective
To gainfully employed, with a major company and up the ladder to be first or second in command.
Languages
Swahili
Native/ Bilingual
Kirundi
Native/ Bilingual
Timeline
Warehouse Associate
Warehouse Services Inc.
09.2023 - Current
Sales Representative
Xfinity Comcast
12.2021 - 09.2022
Call Center Agent
AT&T
11.2019 - 12.2021
Customer Service Representative
United Airlines
01.2017 - 10.2019
Bachelor of Science - Criminal Justice
Houston Community College
High School Diploma -
Wheatley High School