ASUNCION O WHEARTY
Los Angeles,CA
Summary
Administrative Assistant Brand Ambassador Spokesmodel Host for more than 2 years of experience in Customer Service as well as an Administrative Assistant. Over 10 years of experience in sales, telemarketing, hosting and spokesmodeling. Representation and marketing of many brands such as LG, T-Mobile, Lincoln, MasterCard, Vodka, Tequila, Elizabeth Arden, L'Oreal and many more; always with a high enthusiasm, commitment and strong interpersonal, organizational and communication skills.
Overview
20
20
years of professional experience
Work History
Promotional Brand Ambassador
Betty's Premier Promotions
City of Los Angeles, CA
01.2012 - 03.2020
- For many different companies in technology, vehicles and banking, such as LG, T-Mobile, Lincoln and VISA Tap Card
- Customer Care
- Brand Image
- Communications and On-line Operations
- Translator (for VISA)
- Sales Representative for many beauty companies such as Elizabeth Arden (at Macy's and
- Sears), Garnier (CVS) and L'Oreal (in many different fashion events in the LA area)
- Responsible for customer care
- Spokesmodel and image of brand at a certain event.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
Promotional Brand Ambassador
Visual Image Events
City of Los Angeles, CA
03.2013 - 04.2020
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
Promotional Brand Ambassador
LVT Models
City of Los Angeles, CA
10.2013 - 01.2020
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Completed floorsets, filled floor and rang up customers.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
Customer Service Representative
RichTech Systems Ltd.
City of Los Angeles, CA
02.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Customer Service Representative
SpeedDating USA
City of Los Angeles, CA
09.2012 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Theatre Performer
IO West Improv Theater
Hollywood, CA
01.2018 - 05.2018
- Learned scripts to understand characters' relationships and develop role interpretations.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Studied scripts to successfully portray characters in dramas and comedies.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Met with production director to discuss poses, movements and persona to portray.
- Committed to diligent rehearsal of lines both with partner and groups to optimize deliveries.
Background Actor
Central Casting - Los Angeles
City of Los Angeles, CA
08.2007 - 02.2011
- Acted in over 40 productions, performing alongside various well-known actors and actresses.
Receptionist
Ramon Sabater, S.A.
Murcia, Spain
11.2003 - 07.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept records in CRM to maintain customer data.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Telemarketing Agent
Revista Nacional De La Policia
Murcia, Spain
01.2002 - 12.2002
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Escalated concerns or advanced problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 200 outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
English Teacher
Academia Axioma
Murcia, Spain
04.2001 - 12.2001
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Kept classroom organized, clean, and safe for students and visitors.
Retail Store Associate
Eroski
Murcia, Spain
06.2000 - 09.2000
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
High School Diploma -
IES Juan Carlos I
Murcia, SpainEnglish UpperStage Certificate -
Wall Street Institute
German Level I -
Planeta Agostini
Murcia, SpainDirect Marketing
ESIC
Marketing Consultant -
IES Vega Del Tader
Murcia, SpainE-Business
Instituto De Empresa
Madrid, SpainModeling & Spokesmodeling
Maria Teresa Davalos Modeling Agency
Murcia, SpainSkills
- Outgoing personality with excellent customer service and selling skills
- Bilingual (Spanish and English)
- Microsoft Office including Word, Excel and Outlook as well as Salesforce CRM Software such as Zoho
- Cloud-based business phone system such as Google Voice and RingCentral
Timeline
Theatre Performer
IO West Improv Theater
01.2018 - 05.2018
Customer Service Representative
RichTech Systems Ltd.
02.2017 - 02.2018
Promotional Brand Ambassador
LVT Models
10.2013 - 01.2020
Promotional Brand Ambassador
Visual Image Events
03.2013 - 04.2020
Customer Service Representative
SpeedDating USA
09.2012 - 11.2013
Promotional Brand Ambassador
Betty's Premier Promotions
01.2012 - 03.2020
Background Actor
Central Casting - Los Angeles
08.2007 - 02.2011
Receptionist
Ramon Sabater, S.A.
11.2003 - 07.2006
Telemarketing Agent
Revista Nacional De La Policia
01.2002 - 12.2002
English Teacher
Academia Axioma
04.2001 - 12.2001
Retail Store Associate
Eroski
06.2000 - 09.2000
High School Diploma -
IES Juan Carlos I
English UpperStage Certificate -
Wall Street Institute
German Level I -
Planeta Agostini
Direct Marketing
ESIC
Marketing Consultant -
IES Vega Del Tader
E-Business
Instituto De Empresa
Modeling & Spokesmodeling
Maria Teresa Davalos Modeling Agency
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