Asunta Mwariri
Powder Springs,GA
Summary
Dedicated Medical Coder (CPC) with extensive expertise in accurately assigning medical codes such as E&M, ICD-10, CPT, and HCPCS for outpatient visits. With over 15 years of customer service experience, well-versed in industry regulations and standards. Known for meticulous attention to detail, resilience in the face of challenges, and ability to adapt seamlessly to diverse situations.
Overview
18
18
years of professional experience
Work History
Operations Manager
First Choice Tutors
08.2013 - 01.2025
- Oversee day-to-day office operations to ensure efficiency and organization.
- Maintain a clean, organized, and functional office environment, including managing repairs and service needs.
- Serve as the first point of contact for all office-related inquiries
- Manage inventory and place orders for office supplies and materials.
- Coordinate and schedule office meetings, appointments, and events.
- Track and reconcile office-related expenses using the corporate credit card.
- Welcome new hires on their first day and conduct office tours.
- Contact clients to collect payment on past due invoices
- Assist in the onboarding process for new hires/new clients
- Address employee queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Fraud Analyst II
Bank Of America
06.2011 - 02.2012
- Applied organizational policy setting to reduce the risk of loss from fraud, abuse and compliance violations.
- Reviewed potential fraudulent accounts for the prevention and detection of appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible identity theft.
- Took appropriate corrective action through customer phone contact to verify legitimate usage.
- Provided review and analysis of risky or exemption conditions.
- Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type.
- Researched electronic account information and identified possible cases of fraud.
- Helped improve bank capabilities and resources for the alleviation and prevention of fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
- Reduced false positive rates in fraud detection by optimizing algorithm parameters.
Dispatch Specialist/Router
Dish Network
04.2007 - 06.2011
- Handled inbound customer care calls and ensured problem solving.
- Updated customers on arrival times and appointment schedules.
- Updated dispatch grid to keep the current customer/technician statuses.
- Tracked and communicated with technicians to ensure installation targets are met daily.
- Verified accuracy of existing service agreements and modified as necessary to meet customer needs.
- Provide directions to technicians that are enroute to appointments.
- Worked order verification.
- Prioritized and dispatched open tickets to field technicians to ensure maximum customer satisfaction.
- Responsible for reviewing and generating daily completion reports.
- Communicated with subcontractor partners to ensure customers assigned to them are serviced according to company standards.
- Managed approximately 90 incoming calls, emails and faxes per day from customers.
Education
Certificate - Medical Coding Specialist
Kennesaw University College of Professional Education
Kennesaw, GA04.2023
Skills
- Effective communication skills
- Effective verbal communication
- Customer service excellence
- Effective problem resolution
- Proficient in conflict management
- Financial document analysis
- Data validation
- Clear and concise communication
- Problem-solving skills
Timeline
Operations Manager
First Choice Tutors
08.2013 - 01.2025
Fraud Analyst II
Bank Of America
06.2011 - 02.2012
Dispatch Specialist/Router
Dish Network
04.2007 - 06.2011
Certificate - Medical Coding Specialist
Kennesaw University College of Professional Education
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