Asusana Osorio
Dallas,TX
Summary
Efficient Sorting Associate known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, quality control, and data entry which contribute to streamlining sorting processes. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sorting Associate
Target warehouse
Dallas, Tx
11.2024 - Current
- Processed customer orders by selecting appropriate items from stock and placing them in packaging for shipping.
- Collaborated with other departments such as shipping or receiving when necessary.
- Resolved customer complaints regarding incorrect orders promptly and professionally.
- Provided assistance during inventory audits as requested by supervisors.
- Verified that all products were properly labeled before being placed in storage bins.
- Ensured compliance with safety regulations while performing job duties.
- Operated pallet jacks to move heavy boxes across warehouse floor.
Lead Pawnbroker
EZ Pawn
Dallas
11.2022 - 10.2024
- Investigated suspicious activity involving pawn transactions or stolen merchandise claims.
- Implemented marketing strategies that increased visibility of the store in the community as well as online presence.
- Reviewed legal documents pertaining to pawnbroking agreements prior to execution by customers.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Resolved customer complaints in a professional manner while ensuring a positive customer experience.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Evaluated customer merchandise to make purchasing decisions for store.
Pawn Manager
Cash America
Dallas, Texas
10.2018 - 10.2022
- Collaborated with other managers to develop strategies for increasing store revenue.
- Assessed market trends in order to identify opportunities for expanding the business.
- Processed payments from delinquent accounts while ensuring adherence to company policies regarding collections activities.
- Prepared weekly and monthly reports detailing transaction activity within the store.
- Assisted customers in selecting appropriate products and services based on their needs.
- Responded promptly to customer inquiries regarding product availability, pricing information, payment options.
- Analyzed sales data to determine areas where improvements could be made.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Server
El Fenix
Dallas, TX
12.2017 - 02.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
North Dallas
Dallas, TX06-2017
Skills
- Waste reduction
- Efficient sorting
- Labeling and tagging
- Stock rotation
- Warehouse safety
- Packing and shipping
- Customer complaint resolution
- Phone etiquette
- Cash management
- Retail merchandising
- Cash handling
- Employee training
- Loan processing
- Inventory management
Timeline
Sorting Associate
Target warehouse
11.2024 - Current
Lead Pawnbroker
EZ Pawn
11.2022 - 10.2024
Pawn Manager
Cash America
10.2018 - 10.2022
Server
El Fenix
12.2017 - 02.2019
High School Diploma -
North Dallas