Asusena Rivera

Houston

Summary

Accomplished Relationship Banker with a proven track record at Bank of America, adept in relationship building and financial services. Leveraged excellent communication and bilingual capabilities to enhance customer satisfaction and retention. Recognized for outstanding service and expertise in navigating complex banking solutions, significantly improving client trust and financial success.

Overview

years of professional experience

Work History

Relationship Banker

Bank of America

09.2020 - Current

Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Assisted clients in navigating complex banking services, making their banking experience smoother.
Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.

Personal Banker

Chase Bank

06.2016 - 09.2020

Notary
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships with both personal and small business customers.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Trained new personal bankers, elevating team performance and service quality.
Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Applied advanced understanding of financial offerings to address specific customer requirements through customized presentations.
Followed up with customers to gather feedback and provide additional assistance.
Achieved recognition for outstanding customer service, setting benchmark for colleagues.

Retail Banker

Woodforest Bank

09.2014 - 05.2016

Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
Enhanced customer loyalty through proactive communication and timely resolution of issues.
Reached out, generated appointments and built new relationships to grow business.
Developed strong relationships with clients, creating lasting connections that contributed to business growth.
Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.

Education

Associates In Arts -

Hcc Community College

Skills

Relationship building and management
Customer Service-oriented
Multitasking Abilities
Critical thinking
Organizational skills
Excellent communication
Teamwork and collaboration

Active listening
Written communication
Conflict resolution
Problem-solving
Adaptability
Bilingual (Spanish)
Notary

Languages

Timeline