ASVIL CORREIA
Hilton Head Island,USA
Summary
Results-driven General Manager with a proven track record of enhancing productivity and streamlining operations. Expertise in strategic planning and team leadership, effectively fostering collaboration and ensuring high levels of customer satisfaction. Strong communication and problem-solving skills contribute to driving business growth through innovative strategies. Committed to leveraging exemplary leadership qualities to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
General Manager
Hilton Beachfront Resort and Spa
07.2022 - Current
- Managed daily operations and sales team of a 513-room, 4-diamond hotel, supplemented with 43,000 sq. ft. of meeting space, multiple food and beverage outlets, and a full-service spa.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Succeeded in removing hotel from the red zone based on Marriott International QA Standards.
- Exceeded standards, achieving a high score in brand standard audit.
- Contributed to increasing annual profitability to over 40% for two consecutive years.
- Transformed Marriott Franchise into Hilton Beachfront Resort and Spa.
- Enhanced outdoor area to increase social event capacity and revenue. Optimized the outdoor area to foster social engagement for both transient and group guests.
- Implemented self-parking and valet parking services to boost hotel revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Minneapolis Airport Marriott
Minneapolis, MN
06.2020 - 07.2022
- Managing operations for a 472-room, full-service Marriott Minneapolis Airport hotel featuring 22,000 sq. ft. of meeting space.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed sales forecasts and schedules to achieve a 30% increase in annual revenue. Collaborated with local entities, optimized social media engagement, and incentivized travel planners.
- Facilitated a significant increase in customer satisfaction levels by hands-on leadership, culminating in a 20% improvement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Enhanced lobby area with food and beverage options, achieving a 5% increase in revenues.
Director of Operations
Columbia Sussex Corporation
06.2015 - 06.2020
- Assigned to the Taskforce as Director of Operations for Columbia Sussex-owned and managed hotels, which included the newly acquired Hilton Clearwater in Florida, Chicago Marriott O'Hare in Chicago, Renaissance Concourse in Atlanta, Renaissance Dallas in Addison, Texas, and Hilton Head Marriott Resort and Spa in Hilton Head, South Carolina.
- Managed day-to-day operations of a large staff in multiple departments.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Achieved 15% savings in operating expenses, increasing gross operating profits by over $1,500,000 for the financial year.
- Enhanced room sales by implementing advanced yield management plans.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved guest satisfaction throughout their stay.
- Achieved a 40% reduction in guest issues through innovative programs and associate incentivization programs.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Director of Food and Beverage
Knoxville Marriott
Knoxville, TN
09.2012 - 06.2015
Director of Food and Beverage
Oklahoma City Marriott
Oklahoma City, OK
11.2011 - 09.2012
Food and Beverage Manager/Event Operations Manager
Williamsburg, VA
06.2010 - 10.2011
Education
Diploma - Hospitality Administration And Management
Institute of Advanced Management
Goa, India10-2008
Bachelor of Science - Hospitality Management
Edinburgh Napier University
UK10-2008
Skills
- Sales Strategy Development
- Brand Positioning Expertise
- Strategic planning
- Leadership
- Training and development
- Team building
- Staff management
- Facility management and strategy
- Risk Analysis
- Financial Performance Oversight
- Reliably Meet Performance Goals
- Process Improvement Strategies
- Strong Communication Skills
- Operations Management Expertise
- Community Relations Development
References
REFERENCES PROVIDED ON REQUEST.
Languages
English
Full Professional
Websites
References
References available upon request.
Timeline
General Manager
Hilton Beachfront Resort and Spa
07.2022 - Current
General Manager
Minneapolis Airport Marriott
06.2020 - 07.2022
Director of Operations
Columbia Sussex Corporation
06.2015 - 06.2020
Director of Food and Beverage
Knoxville Marriott
09.2012 - 06.2015
Director of Food and Beverage
Oklahoma City Marriott
11.2011 - 09.2012
Food and Beverage Manager/Event Operations Manager
06.2010 - 10.2011
Diploma - Hospitality Administration And Management
Institute of Advanced Management
Bachelor of Science - Hospitality Management
Edinburgh Napier University
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