Aswathy Merlin George
Canton,MI
Summary
Experienced technical product manager with a proven track record of delivering complex programs in the automotive and healthcare industries. Successfully planned and executed product lifecycles, consistently delivering exceptional customer experiences through effective requirement gathering, roadmap development, and cross-functional team collaboration. Proficient in integrating applications and migrating them across various subscription models, cloud platforms, and regions. By integrating usability studies, research, and market analysis, ensured product requirements effectively met user needs and market demands. Successfully delivered the product, managing the entire process from requirements gathering to user implementation. Collaborated effectively with stakeholders to ensure successful product implementation, user acceptance testing, launch, and post-launch support. Enhanced customer experience through the development of high-availability services and ongoing performance monitoring.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Software Developer/Test Lead
UST Global
- Participated in the end-to-end technical implementation of requirements and validation of the user flow for healthcare clients Anthem, IBC, Florida Blue etc.
Integration Lead
Ford Motor Company
- Gathered FNV2 cloud requirements by attending business meetings and via SPSS.
- Created all possible test cases to ensure the best product delivery.
- Extensive testing to ensure FNV2 and pre-FNV2 functionalities are working from a cloud perspective.
- Supported the FNV2 device team in defect triage and to help resolve any issues from cloud side.
- Monitored and ensured that the FQA environment is available/not down as part of any deployments to support the FNV2 program.
- Provisioned around 180 vehicles from TMC to VSDN environment without any issues to start the FNV2 testing.
- API Testing CSDN
- Performed the Integration test for whole VSDN functional points.
- Supported the Defect triage and reproducing the issue to help fix the issues.
- Supported SCA-CAP migration from SCAC as part of bridge Implementation.
- Worked closely with the CSDN team to ensure that the migration is not impacting the user performance.
- VSDN Transition from Microsoft
- Learnt the system end to end by going through the transition sessions and through the requirement documents in a very short span.
- Started performing the test in the reverse-shadow period and lead the testing for 1 week in the absence of Microsoft Lead.
- Updated the test status in MTM & VSTS and providing the details to the Test Manager
- Supported the PMA team activities like Application ID creation, Triages and handling other requests.
- Tested the PMA items in prod & Pre-Prod.
Senior QA and Integration Lead
Cognizant (CareFirst)
- Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Designed and updated test cases to perform consistent tests.
- Met project scope and delivery dates by planning optimal testing schedules.
- Completed unit and regression tests on software and individual modules.
- Documented, triaged, and managed defects and worked with developers to facilitate timely resolutions.
Product Manager
Ford Motor Company
01.2020 - Current
- Led end-to-end ownership of a customer consent and data privacy platform, enabling controlled data sharing across identity, enrollment, and vehicle-related digital services at enterprise scale across US and EU markets.
- Designed and launched in-app consent experiences across critical customer journeys, optimizing placement, UX, and timing to improve adoption and user understanding.
- Built and enhanced service-based consent capabilities enabling customers to share vehicle health data with preferred dealers for service and marketing use cases under explicit consent.
- Designed and implemented an e-privacy enforcement framework ensuring vehicle data is not transmitted off-device without explicit customer consent, including alternate in-app consent flows for systems without native consent capability.
- Partnered with engineering, legal, and compliance teams to translate privacy regulations and data governance requirements into scalable product and platform solutions.
- Translated complex, fragmented business and regulatory requirements into standardized product requirements for platform-level systems (identity, enrollment, consent).
- Defined and tracked product KPIs across consent adoption, onboarding completion, and user trust metrics, using data insights to drive iterative improvements.
- Led cross-functional execution across engineering, design, QA, legal, and business stakeholders to deliver privacy-first capabilities across multiple product lines.
- Projects: Digital Account/CCS/Enrollment & Vehicle Capability/Authorization/Provisioning/Consent&Data Privacy
- Key Metrics / Impact
- In-app consent experience reached ~5.0M+ users with ~71%+ acceptance rate, improving overall adoption and transparency in data usage.
- Service-based vehicle health data consent achieved approximately ~63%+ acceptance rate, enabling controlled data sharing with preferred dealers for service and marketing purposes.
- E-Privacy enforcement framework ensured 100% compliance with on-device data handling rules, introducing alternate consent flows for systems without native consent capability and reducing uncontrolled data exposure risk.
Education
Bachelor of Engineering - Electronics & Communication
Skills
- Product Strategy/Road map development
- Market Research and Analysis
- Data Analysis
- Problem Solving
- User Experience (UX) Design
- Cross-Functional Collaboration
- Prioritization
- Decision Making
- Change Management
- Conflict resolution
- Cloud-IOT, Kafka, MQTT protocol, Azure, HiveMQ, AWS, GCP, Pub/Sub
- Cosmos DB, Mongo DB & SQL DB
- Jira, Rally
- FNV4 high level architecture understanding
Certification
SAFe 5 Product Owner/Product Manager
Awards
The following behaviours were recognized., Extraordinary Effort, Go Further, Play to Win, Do the right thing., Disrupt ourselves., Excellence Deliver It, Focus: Bias for Action
Timeline
Product Manager
Ford Motor Company
01.2020 - Current
Software Developer/Test Lead
UST Global
Integration Lead
Ford Motor Company
Senior QA and Integration Lead
Cognizant (CareFirst)