Aswin Ayapparaj
Denver,CO
Summary
Results-driven professional with a proven track record of elevating customer satisfaction and driving revenue growth. I excel at building strong relationships with clients, understanding their unique needs, and providing tailored solutions to ensure their success. With expertise in managing complex technical implementations and a deep understanding of workflows, I consistently deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Lead Customer Success Engineer
Freshworks INC
08.2022 - Current
AMERICAS' Enterprise Retention, Adoption, Expansion Strategy | Value-based success plan through workflow audits | Utilization-based expansion campaigns | Module consultation & best practices | Technical Program Management | Freshworks Community SME Council | Customer Success Enablement
Lead Customer Support
Freshworks Technologies Pvt Ltd
12.2016 - 07.2022
- Support Lead and Operations | People Management | Quality Coach | Process, Project and Program Management | Career Progression | Escalations | Account Management | Data Analysis and Review
Graduate Engineer Trainee
L&T Construction Ltd
07.2016 - 12.2016
- GET | Heavy Civil Infrastructure IC | Hydel, Ports & Tunnels BU | Singholi Bhatwari Hydro Electric Power Project | Barrage and Power House | Site Supervisor Planning and Scheduling
Education
Bachelor of Technology in Engineering -
SASTRA University
Thanjavur, India05.2016
Skills
- Customer Relationship
- SaaS Domain Knowledge
- Leadership Qualities
- MS Office / G-Suite
- Strategic Planning
- Business Development Skill
- Data Analysis
- REST APIS
- Freshworks Products - Freshdesk, Freshchat, Freshcaller, FreshTeam, Freshsales, Freshsuccess
- Other Products - Salesforce, Zendesk, Intercom, Zapier, Postman, Freshmover, Jira
Accomplishments
2023 - SPOT Award
2022 - C.H.A.T Awards, SPOT
2021 - MVP, Best Team - Quality of Work
2019 - MVP
2018 - Presidents Club, MVP, Star Performer
2017 - Customer Hero
Timeline
Lead Customer Success Engineer
Freshworks INC
08.2022 - Current
Lead Customer Support
Freshworks Technologies Pvt Ltd
12.2016 - 07.2022
Graduate Engineer Trainee
L&T Construction Ltd
07.2016 - 12.2016
Bachelor of Technology in Engineering -
SASTRA University
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