Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Network Protocols - TCP/IP, UDP
Network Architecture - Subnetting, IP addressing
Routing Protocols - RIP, OSPF, BGP, EIGRP
Network Troubleshooting
Network Monitoring Tool - Wireshark
Network Services - DNS, DHCP
Operating system - Windows, Unix, Linux
Database – Snowflake (Basic)
SIEM Tool - Splunk Enterprise
Automation – Ansible Automation Platform
Programming Languages - C, C, Python, SQL
Web Development - HTML, CSS
Microsoft Office
ServiceNow Studio