Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

Aswini Nagabushanam

Frisco

Summary

  • 9+ years of experience as a ServiceNow Developer and Architect across various clients – National Life Insurance, Novelis, Fujitsu, MUTB, Beam Suntory, Daikin, Austin Energy, City of Vancouver, Schneider Electric, Infrastructure Ontario, BC Hydro, PBV.
  • Extensive design & Implementation experience in ITSM, SPM, ITOM & POC experience in GRC – VR and IRM - Audit Management, Service Operation Workspace & Agent Chat
  • Experienced in migrating data from external systems, like Cherwell and Remedy, using integrations and transform maps.
  • Experience in implementing SSO and LDAP for User Authentication & User/Group Provisioning.
  • Strong understanding of ITIL best practices, and their application in ITSM solutions.
  • Managed instance health, upgrades, and platform maintenance. Proficient in JavaScript, SOAP/REST integrations, and workflow design.
  • Created ATF test cases, documentation, and knowledge articles. Led offshore teams and conducted user training.

Overview

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1
Certification

Work History

ServiceNow Architect

- Current
  • Worked as a ServiceNow Architect focusing on ITSM, SPM, ITOM, GRC-VR, IRM and Hardware Asset Management.
  • Provided requirement workshops to client to gather requirements and build stories for the technical team to start the development.
  • Experience in building technical & Process design documents and actively involved in Agile, Sprint Planning Meetings.
  • Currently Serving as a ServiceNow Architect, overseeing daily enhancements, incident/defect resolution, and system optimization.
  • Delivered a Vulnerability Response (VR) Proof of Concept in ServiceNow.
  • Conducted four requirement gathering workshops, including tool demonstrations.
  • Built Tenable connection setup, NVD integration, asset imports, and assignment rules for vulnerable items based on CI ownership.
  • Implemented classification rules for application vulnerabilities, aging reports (0–30, 30–90, 90+ days), application-to-service mapping, and exception routing to CorpSec.
  • Oversaw CMDB cleanup for unclassified hardware and unidentified IP devices as part of ongoing implementation efforts.
  • Performed a detailed assessment on the ServiceNow platform used by SE from architectural and configuration perspective to maximize business value.
  • Identified gaps and offered actionable recommendations to address them, fostering automation within SE operations.
  • Reviewed the current roles and existing platform governance. Then assisted SE in establishing a robust governance framework to effectively manage the ServiceNow platform.
  • Our platform governance focused on User Experience, Governance & Operating Model Challenges, CSDM& Service Operations, Technology Optimization with Automation & AI, Technical Debt & Security.
  • Provided detailed findings and recommendations for each of the themes mentioned above.

Senior Technical Consultant

- Current
  • Worked as a Senior Technical Consultant in implementing Audit Management.
  • Implemented ServiceNow Audit Management module to streamline internal audits, risk assessments, and compliance tracking.
  • Configured audit engagement workflows, checklists, and task assignments to ensure process consistency and accountability.
  • Integrated with Policy and Compliance to link audit activities with relevant controls and regulations.
  • Automated evidence collection and audit testing processes to reduce manual effort and increase audit accuracy.
  • Developed real-time dashboards and reports for audit status, findings, and remediation tracking.
  • Enabled role-based access controls and segregation of duties for audit data security.
  • Facilitated end-to-end audit lifecycle including planning, fieldwork, issue management, and closure.
  • Collaborated with internal audit teams to tailor audit templates and questionnaires to business needs.

Architect

- Current
  • Worked as an Architect and implemented Strategic Portfolio Management.
  • It includes Idea Management, Demand, Project portfolio Management, Financials, Timecards and Resource Management.
  • Migrated Demand, Projects & Resources data from external application to ServiceNow using Transform Maps.
  • Providing trainings to the users and project managers on the PPM process.
  • Good Knowledge in Project Workspace and Resource workbench to guide the Project/Resource Managers to maintain their projects.
  • Built various project templates.
  • Integrated SAP with ServiceNow via REST web services to import Expense Lines and Actuals.
  • Utilized two transform maps within the web service to load data into Expense Line and Resource Allocation Daily tables for cost and time tracking.
  • Built custom reports and dashboards using Data Visualizer for enhanced financial insights and project tracking.

Architect

- Current
  • Experienced in implementing Discovery and Service Mapping.
  • Implemented ServiceNow Discovery to automate identification and population of infrastructure data into the CMDB.
  • Configured MID Servers and credentials for scanning across multiple environments.
  • Fine-tuned Discovery schedules, probes, and patterns to ensure accurate and efficient data collection.
  • Enabled Service Mapping to create end-to-end visibility of business-critical applications and their dependencies.
  • Customized service maps using top-down approach for critical applications to support impact analysis and change planning.
  • Integrated Discovery with CMDB health dashboards to monitor data completeness, correctness, and compliance.
  • Collaborated with network, infrastructure, and application teams to validate discovered data and refine mapping logic.
  • Resolved duplicates and stale CI issues through reconciliation rules and CMDB data quality improvements.
  • Supported troubleshooting of Discovery logs, classifier issues, and probe failures to ensure consistent data capture.

Architect

- Current
  • Experienced in implementing Hardware Asset Management.
  • Implemented and managed Transfer, Disposal, Reclamation, and RWFresh Orders to streamline asset lifecycle workflows.
  • Enabled automated tracking of lease expirations to proactively manage asset lease renewals and terminations.
  • Configured Return Merchandise Authorization (RMA) processes for efficient returns and vendor coordination.
  • Developed workflows for Loaner Asset Management to support temporary asset assignments.
  • Integrated Contract Management with HAM to align assets with warranty and support agreements.
  • Designed and applied Stock Room Rules and Automation for optimized inventory and stock replenishment.
  • Built role-based dashboards to provide real-time visibility into asset metrics and process performance.

Architect

- Current
  • Worked as an Architect and implemented ITSM modules including Incident Management, Problem, Change, CMDB, Knowledge, Service Catalogs, SSO, Users/Group Provisioning using LDAP.
  • Designed ITSM workflows and Service Catalogs with multi-level approvals.
  • Built Maximo integration using REST APIs for Purchase orders.
  • Migrating CMDB Data to ServiceNow using Transform Maps.
  • Experienced in working Domain Separated Instance.
  • Experienced in REST Integration for populating the User information in the Service Request variables.
  • Experienced in working Remote tables and using it to display the data received through Rest integration to temporarily view the data in the form and creating relationship with remote table and task tables.
  • Experienced working in Version upgrades along with Preparing release notes, Upgrade Plan, test cases.
  • Experience in Cloning lower environments from Production by following the best practices.
  • Experience in Monthly Patch upgrades and Sanity testing.

Architect

- Current
  • Implemented Agent Workspace and Agent Chat.
  • Integrated with Microsoft Azure for Chat Translations.
  • Worked on Dynamic Translations for Notifications and Agent Chat.
  • Worked on Orchestration for User Onboarding, Offboarding, User Access and Group Management.
  • Defining Service Level Agreements SLAs, notifications, and reports.
  • Migration of customizations from one instance to another instance.
  • Performing environmental promotional activities from DEV to QA to PROD.
  • Feasibility analysis, testing and implementing enhancements based on client requirements in ServiceNow.
  • Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles, Application, Tables, Business services.
  • Independently developed many Service Catalog items using several workflows to handle different levels of approvals and creation of catalog tasks.
  • Migrated Legacy data into ServiceNow using Import Sets and Transform Maps.
  • Worked in the customizations of Service Portal Widgets which using HTML and Server Scripts.
  • Created event-based email notifications, customized email templates, implemented notifications email scripts as per the requirements.
  • Created Inbound actions to insert or update a record in a table as per the requirements.
  • Used ACL'S for controlling the security mechanism in ServiceNow Used Update sets for moving group of customizations from one instance to another for the development and defect tracking.

Skills

  • ITSM
  • SPM
  • ITOM
  • IRM
  • GRC-VR
  • Reports
  • Dashboards
  • Data Visualizer
  • Performance Analytics
  • Automated Test Framework
  • Business Rules
  • Client Scripts
  • UI pages
  • UI macros
  • Script Include
  • UI Policies
  • UI Actions
  • Templates
  • Flow designers
  • Agile
  • Scrum

Certification

  • Certified System Administrator, ServiceNow
  • Certified Application Developer, ServiceNow
  • Certified Implementation Specialist - ITSM, ServiceNow
  • Certified Implementation Specialist - SPM, ServiceNow
  • Certified Technical Architect Training, Architecture Excellence Program

Timeline

ServiceNow Architect

- Current

Senior Technical Consultant

- Current

Architect

- Current

Architect

- Current

Architect

- Current

Architect

- Current

Architect

- Current

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Aswini Nagabushanam