Aswin Prakash Jayaprakash
Fremont,CA
Summary
A PMP & CSM Certified, seasoned IT professional with 14+ years of diverse experience as a Project Manager, Service delivery manager ,Scrum Master & info-sec manager in client facing roles in various domains. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Expertise in Project Management (PMO), Team handling, Initiation, Planning and Execution, Monitoring, Delivery & Release Management.
Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work.
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- Adept in SDLC and good experience of all phases of Software Development Life Cycle (SDLC) and traditional Waterfall, and Agile Safe/Scrum.
- Lead a team of 45 members across different locations in US and India supporting 420+ applications 24/7 hosted into multiple platforms.
- ISO27001 Lead Implementer, Expertise in Develop and execute a comprehensive information security strategy aligned with the organization’s goals and objectives.
- Experienced in project deliverables / documentations required on every phase of Project Management. Expertise in Stakeholder/Client relationship management on their business process, organized meetings identify needs and problems, resolve issues.
- Scrum Master facilitated Scrum ceremonies, Daily scrums, Sprint planning, back log grooming, retrospectives and Reviews. Coached teams with Scrum fundamentals.
- Managed and drove all services through the adoption and implementation of ITIL processes and procedures Experience in identifying and removing impediments/roadblocks for the Scrum teams.
- Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement, provide reports on the process metrics and employee performance to the Top Management.
- Predict the risks and worked in various value adds like identify and implementing automation levers, C-Sat Campaigns which helped client to improve the quality of service and eventually improved the Profit revenue.
- Prepared monthly financial statements, Balance Sheet reconciliations, and Fixed Asset Depreciation Schedule. Knowledge and/or experience with widely successful.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Project Manager/Scrum Master / Infosec Manager
Dados Analytics
03.2023 - 12.2023
- Resource Allocation: Use historical data to predict resource needs and optimize resource allocation
- Schedule Forecasting: Analyze past project timelines to forecast more accurate schedules and identify potential delays.
- Maintained schedules to meet key milestones at every project phase.
- Budget Estimation: Utilize cost data from previous projects to create more precise budget estimates
- Organizing and facilitating daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burn-down tracking and other Scrum-related meetings
- Ensures that the team is preparing for all scrum ceremonies, especially sprint planning and sprint review with the Product Team.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Works collaboratively with Portfolio Management and CRM teams to support development and software delivery.
- Assists the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Analyzes customer operations to understand requirements and determine opportunities to streamline processes
- Ensure that access to information systems is restricted to authorized users and that access control policies are enforced consistently
- Create, implement, and maintain information security policies, procedures, and guidelines to protect organizational assets
- Ensure the organization complies with relevant laws, regulations, and standards
- For Data visualization, real-time dashboards, robust data integration, interactive reports to analyze project data and performance trends used Microsoft Power BI, JiRA, Trello & Tableau
- Attend Core team Meeting and collects client requirements and performs analysis for medium and large sized internal and external projects.
- Responsible for the design and development of IT systems
- Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
- Highly skilled in translating high level customer requirements into functional specifications for the IT organization
- Skilled in using SQL to perform data cleansing, transformation, and aggregation to prepare data for analysis
- Responsible for compiling and synthesizing information concerning technology processes or systems
- Create Epics, Stories and tasks In Jira . Create & Maintain Jira Dashboards.
- Coordinate the tasks associated with Enterprise release & Maintenance releases, defect tracking, monitoring, and assignments
- Work with prod support team Ensures systems implementations occur in accordance with established Change Control procedures.
- Ensures the development team is working efficiently towards Sprint goals.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Coaches the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.
- Ensures the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
- Ensures cross functional coordination (analysts, developers, and testers) is occurring early and often
- Recommends improvements and assists in changes to best practices
- Identifies and manages issues and jeopardizes with a clear grasp of the challenges/options until resolved.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Mitigates all risks and issues 'real-time', executing resolutions on demand
- Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
ProjectManager/ScrumMaster/Service Deliverymanager
Cognizant Technology Solutions
04.2011 - 01.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Key Performance Indicators (KPIs): Define and track KPIs to measure project performance, such as on-time delivery, budget adherence, and resource utilization
- Dashboards and Reports: Create real-time dashboards and periodic reports to monitor project status and performance metrics
- Trend Analysis: Analyze trends in project data to identify patterns and predict future performance issues
- Act as the primary point of contact for all project delivery activities for various stakeholders of US based Property and Casualty Insurance account, Worked on several projects simultaneously.
- Organize and coordinate project meetings with stakeholders, prepare agendas, kick off, Presentations meeting minutes, change documentation and updates to project plan
- Leading and conducting the Program Portfolio leadership meetings with various Program Managers to understand the latest status updates for the programs and projects.
- Used Tools like Microsoft Project, Smartsheet, and Monday.com offer Gantt chart views for detailed scheduling and tracking for Reporting
- Develop customization standards and maintain each customer's client agency and broker portal, to support Property and Casualty personal lines interface with customers back-office processes.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Facilitating effective communication and collaboration between team members, Helping the team stay focused on Agile values, principles and Sharing Agile best practices, tools, and techniques
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Providing a more granular measure of productivity compared to velocity, burn-down charts & Cycle time especially for Kanban teams using Azure Devops metrics and reporting tools
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Promotes team collaboration and helps team members navigate the Azure DevOps environment and ensure that the team has everything they need within ADO to work efficiently.
- Customizing Azure DevOps boards to suit the team's processes, ensuring that tasks move through the appropriate stages & streamline workflows to eliminate manual processes
- Created detailed project road map monitored the development progress throughout each sprint to ensure project was within scope and budget, also taking care of the Resource Forecasting, capacity planning to ensure efficient resource utilization and availability, track milestone and project health monitoring.
- Facilitated and documented project and release planning, including participation in product vision and implementation, Scrum ceremonies, discovery, design, and other brainstorming meetings
- Participated in Steer committee review meetings with Leadership
- Directed and supported resources for the performance of project assignments and activities throughout the software development life cycle (SDLC).
- Created and owned total Project/ Business Analysis tasks and deliverables.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Negotiated and managed project budgets to meet goals.
- Conduct internal security audits to assess the effectiveness of security controls and identify areas for improvement
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Coordinate with external auditors during compliance assessments and certification processes -ISO 27001
- Involved in workshops, demos for aligning the business and it processes as per program roadmap
- Provide training and professional development opportunities to ensure the team is up-to-date with the latest security practices and technologies
- Ensured Client requirement delivery with appropriate detailed tracking for timely completion of all milestones and deliverables
- Proficient in writing complex SQL queries to extract, manipulate, and analyze data from relational databases such as MySQL, PostgreSQL, or Microsoft SQL Server
- Migration strategy of multiple processes from multiple sending organizations to the SSC receiving organization
- Prepared an integration plan for Life insurance, Property Causally and financial systems with budgets and schedules facilitating smooth installation
- Served as a Scrum Master and lead backlog grooming, sprint planning, daily scrums, and sprint retrospectives
- Used confluence tool Tracked Velocity, Capacity planning, Burn Down Charts at the daily, iteration, release and project level
- Hosting daily stands up scrum calls on daily basis for defect burn down, track/follow up for test execution progress & share the status with client/vendor leadership
- Helped the team to write and split User stories and breakdown Epics
- Managed the scrum boards, aligned definition of done, Scrum reports.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Facilitate post implementation project reviews of lessons learned back into PMO procedures, and the in-house knowledge base
- Worked on Jira ticketing system and for user request solutions to bugs and system enhancement requests and requirement traceability matrix
- Reviewed daily/weekly work schedule with key stakeholders ensured project milestones and objectives are met for both internal and client projects
Technical Support Specialist
Hindustan Computer ltd
08.2010 - 04.2011
- Contributed to technical documentation and communication between technical support, programming and testing departments
- Assigned additional responsibility as technical support for 240+ wireless PCs, training of PC users and resident network configuration maintenance
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
IT Helpdesk Engineer
WNS
01.2009 - 07.2009
- Worked as IT Helpdesk engineer, dealt with desktop, network issues and other incident management ticket process includes password resets in active directory and mainframe servers
- Major movements and changes in network setup, Network Monitoring, process setup
Education
Bachelors - Electronics and Communication Engineering
Anna University
Tamilnadu06.2008
Skills
- Agile Methodologies & Scrum Practices
- Multiple Project /Program Management
- Stakeholder / Client relationship Management
- Information security lead
- Business Requirements Document
- Decision Making & Cross-Functional Communication
- Business Analysis
- Contract Preparation
- Requirements Gathering
- Financial Administration
- Team leadership
- Problem Solving
- Backlog Refinement/Grooming
- Risk/Issues/Change Management
- Organizing skills
- ITIL Architecture
- Automation Approach
- Process Integration
- Billing cost overview
- Team management
- CPR Improving
- KPI Tracking, Service Now & BMC Remedy
- Tivoli work scheduler & Autosys
- App Dynamics
- AWS DevOps Framework
- SDLC Methodologies
- Waterfall & Agile Waterfall Hybrid
- Project /Requirement Management Tools
- JIRA,Azure Dev ops,Rally, Confluence, MS Project
- Trello & Gantt Charts
- TFS
- Version Control system & Documentation Management
- HP Quality Center
- HP ALM
- MS Visio
- Work Planning and Prioritization
Certification
- Project Management Professional
- Certified Scrum Master
- IT Information Intermediate Certification
- Six Sigma Yellow Belt
- Prompt Engineering for chatGPT
Domain
- Insurance
- Banking & finance
- Retail
- Telecom
- Health care
Timeline
Sr. Project Manager/Scrum Master / Infosec Manager
Dados Analytics
03.2023 - 12.2023
ProjectManager/ScrumMaster/Service Deliverymanager
Cognizant Technology Solutions
04.2011 - 01.2023
Technical Support Specialist
Hindustan Computer ltd
08.2010 - 04.2011
IT Helpdesk Engineer
WNS
01.2009 - 07.2009
- Project Management Professional
- Certified Scrum Master
- IT Information Intermediate Certification
- Six Sigma Yellow Belt
- Prompt Engineering for chatGPT
Domain
- Insurance
- Banking & finance
- Retail
- Telecom
- Health care
Bachelors - Electronics and Communication Engineering
Anna University
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