Aswinrajthilak Shivaganesan
Redmond,WA
Summary
Adept Senior Application Support Engineer with a proven track record at Tata Consultancy Services, enhancing system performance and reducing downtime by 25%. Expert in C#, Java, Azure and fostering team growth. Demonstrates strong problem-solving abilities and a commitment to excellence.
Overview
14
14
years of professional experience
Skills
- C#
- Java
- VBNet Programming
- ASPNET Development
- MS SQL Server
- JavaScript
- Collaboration on GitHub
- JIRA
- AppDynamics
- DataDog Monitoring Skills
- Splunk
- Slack
Certification
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft Azure Fundamentals (AZ-900) Certification
- Microsoft Azure Data Fundamentals (DP-900)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- Amazon Web Services Certified Cloud Practitioner (CLF-C02)
- ITIL 4 Foundation Certification
- AINS 21: Property and Liability Insurance Principles
Work History
Senior Application Support Engineer
Tata Consultancy Services
Seattle, WA
04.2022 - Current
- Created and sustained application reports, delivering critical insights to stakeholders.
- Managed communication for numerous P1 and P2 priority incidents.
- Resolved complex production support issues in a timely manner by identifying and resolving underlying problems.
- Debugged and updated existing applications by analyzing reported problems and implementing best solutions.
- Collaborated with developers in debugging code errors in order to resolve application bugs quickly.
- Developed a proactive monitoring and alerting system in App Dynamics and DataDog.
- Monitored alerts via Internal UI Dashboard and resolved based on SLA and SLO metrics.
- Delivered technical support to end users, maintaining a 95% customer satisfaction rating.
- Evaluated and led root-cause analysis for production issues and system failures.
- Responded promptly to customer inquiries regarding application usage or functionality issues.
Senior Application Support Engineer
Tata Consultancy Services
Chennai, Tamil Nadu
03.2020 - 03.2022
- Acted as front-line support engineer, handling daily interactions with clients and stakeholders.
- Managed various P1 and P2 priority incidents as communication lead.
- Monitoring the alerts using the internal UI dashboard and resolving the alerts based on the SLA and SLO metrics.
- Worked alongside development teams to offer feedback on application bugs, functional updates, and runbook documentation.
- Leading and mentoring junior teammates, conducting training sessions, managing the shift, and handling and resolving escalations.
- Successfully managed a diversified global insurance portfolio.
- Collaborated with cross-functional teams to resolve complex application issues, achieving a 15% reduction in average resolution time.
- Developed and managed detailed application documentation, enhancing knowledge sharing within the team.
- Delivered technical assistance to end users, attaining a 95% customer satisfaction rating.
Application Support Engineer
Tata Consultancy Services
Seattle, WA
01.2017 - 02.2020
- Led new minor enhancements to Personal Policy Systems (PPS) according to business rules and regulatory changes.
- Managed various P1 and P2 priority incidents as the application lead.
- Leading and mentoring junior teammates, conducting training sessions, managing the shift, and handling and resolving escalations.
- Successfully managed a diversified global insurance portfolio.
- Delivered technical assistance to end users, attaining a 95% customer satisfaction rating.
Software Developer
Tata Consultancy Services
Seattle, WA
02.2014 - 12.2016
- Collaborated with team members to ensure successful project completion.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications. Debugged code to identify errors and fix them efficiently.
- Debugged code to identify errors and fix them efficiently.
- Assessed code during testing stage to determine potential glitches and bugs.
- Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Software Developer
Tata Consultancy Services
Chennai, Tamil Nadu
12.2010 - 02.2014
- Collaborated with team members to ensure successful project completion.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications. Debugged code to identify errors and fix them efficiently.
- Debugged code to identify errors and fix them efficiently.
- Assessed code during testing stage to determine potential glitches and bugs.
- Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - Computer Science
ACCET
Karaikudi05-2010
Citizenshipimmigrationstatus
US Citizen: No
Sponsorship Required: Yes
H-1B Visa valid until December 5, 2024
Immigration Status: I-140 Approved
Domain
Personal Auto and Home Insurance
Languages
English
Full Professional
Timeline
Senior Application Support Engineer
Tata Consultancy Services
04.2022 - Current
Senior Application Support Engineer
Tata Consultancy Services
03.2020 - 03.2022
Application Support Engineer
Tata Consultancy Services
01.2017 - 02.2020
Software Developer
Tata Consultancy Services
02.2014 - 12.2016
Software Developer
Tata Consultancy Services
12.2010 - 02.2014
Bachelor of Science - Computer Science
ACCET