Aswiras Anisin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Inbound Stower
Amazon
12.2022 - Current
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
Customer Service Representative
Avis And Budget Rental Car
04.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inbound and Outbound Warehouse Associate
Amazon
03.2020 - 04.2021
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
Machine Operator and Line Production
Dexcom
03.2018 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Sales Greeter
Enterprise Holdings
02.2016 - 03.2018
- Streamlined customer flow by efficiently managing wait times and directing traffic within the store.
- Positively influenced customer loyalty with consistently high levels of service, ensuring they returned for future purchases.
- Supported marketing efforts via engaging in-store presentations that showcased featured products or services.
- Exceeded company expectations by consistently maintaining a professional demeanor while interacting with a diverse clientele base.
Retail Store Associate
Eitchieth Enterprises
04.2014 - 12.2015
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
Front Desk Receptionist
Sea Breeze Hotel
02.2012 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Retail Supervisor
Truk Trading Company
12.2009 - 12.2011
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Delivery Driver
O'Reilly Auto Parts
01.2008 - 10.2009
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
Honolulu Fish Company
04.2006 - 11.2007
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered wholesale boxes to FEDEX and UPS airline's cargo.
- Comply with the FAA regulations while on the premises.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Exit Booth Agent
Alamo Rental Car
04.2005 - 11.2007
- Ensured compliance with local laws and regulations when verifying required documents from renters before releasing vehicles.
- Achieved high levels of customer satisfaction through prompt issue resolution and attentive service provision.
- Maintained a high level of accuracy while handling cash transactions for a smooth rental experience.
- Developed strong relationships with customers, leading to repeat business and referrals from satisfied clients.
- Accurately recorded pertinent information from customers'' driver''s licenses, credit cards, and rental agreements to maintain data integrity.
- Collaborated with team members for streamlined operations and improved communication within the department.
- Demonstrated strong attention to detail when auditing rental agreements for accuracy before finalizing transactions.
- Ensured adherence to company policies and procedures, resulting in reduced risk exposure and potential liability concerns.
Education
Associate of Arts - Law And Public Policy
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ06.2025
Skills
- Strong Organization
- Stress Tolerance
- Complaint Handling
- Dispute Resolution
- Upselling strategies
- Customer Service
Campaign Supporter.
Distributing Print Materials : Supporters distribute campaign literature, flyers, and pamphlets across targeted areas. These materials inform voters about the candidate's platform and encourage them to vote.
Voter Identification Calls : Supporters make thousands of phone calls to identify potential voters. They collect information on prevailing issues, gauge levels of support, and provide essential data for campaign strategies.
Languages
Micronesian Language (Chuukese)
Full Professional
Timeline
Inbound Stower
Amazon
12.2022 - Current
Customer Service Representative
Avis And Budget Rental Car
04.2021 - 11.2022
Inbound and Outbound Warehouse Associate
Amazon
03.2020 - 04.2021
Machine Operator and Line Production
Dexcom
03.2018 - 08.2019
Sales Greeter
Enterprise Holdings
02.2016 - 03.2018
Retail Store Associate
Eitchieth Enterprises
04.2014 - 12.2015
Front Desk Receptionist
Sea Breeze Hotel
02.2012 - 01.2014
Retail Supervisor
Truk Trading Company
12.2009 - 12.2011
Delivery Driver
O'Reilly Auto Parts
01.2008 - 10.2009
Delivery Driver
Honolulu Fish Company
04.2006 - 11.2007
Exit Booth Agent
Alamo Rental Car
04.2005 - 11.2007
Associate of Arts - Law And Public Policy
Maricopa Community Colleges - Rio Salado Community College