Rabia Zarrouki
Saugus,MA
Summary
Bilingual Registered Nurse and clinical leader with expertise in outpatient primary care, community health, and family medicine. Led charge nurse initiatives, optimized ambulatory operations and workflows, and coordinated multidisciplinary teams. Enhanced care delivery through effective resource management and Epic EHR workflow improvements, ensuring efficient, patient-centered healthcare.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Primary Care Registered Nurse / Charge Nurse
Lynn Community Health Center
Lynn, MA
06.2023 - Current
- Delivered comprehensive primary care services, including chronic disease management and preventive care, to improve patient health outcomes through education and health assessments.
- Led daily clinic operations and coordinated patient care workflows as Charge Nurse, enhancing patient flow and fostering effective team communication.
- Supervised, delegated, and supported nursing staff while managing clinical priorities and promoting safe, patient-centered care.
Fellowship Coordinator
Lynn Community Health Center
Lynn, Massachusetts
2025 - Current
- Coordinated nursing fellowship programs to enhance onboarding, development, and professional growth of newly hired nurses.
- Designed and facilitated educational activities, clinical training, and mentorship opportunities to enhance nursing competency and confidence.
- Collaborated with nursing leadership, educators, and clinical teams to assess program needs, monitor fellow progress, and improve training outcomes.
- Developed structured learning plans, competency evaluations, and performance feedback processes to support successful transition into practice.
- Provided ongoing guidance and support to nursing fellows, promoting evidence-based practice, clinical excellence, and patient-centered care.
- Monitored program metrics and maintained documentation to identify continuous improvement opportunities in nursing education initiatives.
- Advocated for fellows by fostering a supportive learning environment and promoting professional development.
Operations Coordinator
Lynn Community Health Center
Lynn, USA
01.2019 - Current
- Coordinated daily department flow, patient registration, and complex provider scheduling for Purple Team, ensuring smooth operations.
- Addressed operational bottlenecks to reduce patient wait times and enhance outpatient clinic capacity.
- Coordinated patient scheduling and managed appointment logistics for healthcare providers.
- Streamlined operational workflows to enhance service delivery and patient experience.
- Maintained accurate records and updated databases for patient information management.
Student Registered Nurse
Winchester Hospital & Melrose-Wakefield Hospital
, USA
08.2021 - 05.2023
- Delivered direct patient care, including IV management and wound care, ensuring patient comfort and safety.
- Coordinated patient care through collaboration with interdisciplinary teams, enhancing treatment effectiveness.
- Provided compassionate patient care in diverse clinical settings.
- Assisted healthcare teams with patient assessments and documentation.
- Administered medications and monitored patient responses effectively.
Education
Bachelor of Science -
UMASS
Boston, MA08-2026
Associate of Science - Nursing
Lawrence Memorial / Regis College
01-2023
Certified Medical Interpreter -
North Shore Community College
01-2015
Skills
- Outpatient Workflow Optimization
- Charge Nurse Leadership
- Provider Scheduling Optimization
- Ambulatory Care Coordination
- Epic EHR Super User
- Clinical Team Collaboration
Core Management Skills
- Outpatient Workflow Optimization
- Charge Nurse Leadership & Triage
- Provider Scheduling & Templating
- Ambulatory Care Coordination
- EPIC Super User & EHR Training
- Cross-Functional Collaboration
Languages
Arabic
Native/ Bilingual
Certification
- CPR/AED Certified
Timeline
Primary Care Registered Nurse / Charge Nurse
Lynn Community Health Center
06.2023 - Current
Student Registered Nurse
Winchester Hospital & Melrose-Wakefield Hospital
08.2021 - 05.2023
Operations Coordinator
Lynn Community Health Center
01.2019 - Current
Fellowship Coordinator
Lynn Community Health Center
2025 - Current
Bachelor of Science -
UMASS
Associate of Science - Nursing
Lawrence Memorial / Regis College
Certified Medical Interpreter -
North Shore Community College