Asya Anderson
Elgin,IL
Summary
Compassionate Certified Nursing Assistant with diverse experience in long-term care, assisted living, and rehabilitation facilities. Proficient in vital sign monitoring, patient hygiene assistance, and medication administration. Known for building strong relationships with patients and families while upholding professional boundaries. Proven track record of improving patient satisfaction and quality of care.
Overview
14
14
years of professional experience
Work History
CNA
Alden Estates Of Barrington
Barrington, IL
02.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
PCT
Sherman Hospital
Elgin, IL
11.2021 - 02.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
CNA
Alden Estates Of Barrington
Barrington, IL
11.2019 - 01.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collected specimens from patients for laboratory testing purposes.
Assistant Manager
Pizza Pizza
South Elgin, IL
06.2018 - 10.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Direct Care Professional
Milestone
Rockford, IL
12.2016 - 06.2017
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Attended team meetings with other healthcare professionals to discuss case progress.
- Supported clients' rights by respecting their dignity and privacy at all times.
- Created a safe environment for all clients by enforcing policies related to safety procedures.
- Established positive relationships with clients through active listening and empathy.
Customer Service Representative
NCO
Rockford, IL
09.2010 - 09.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Elgin High School
Elgin, IL05-2010
Skills
- Maintaining confidentiality
- Patient Care
- Feeding Assistance
- Complex Problem-Solving
- Basic Life Support
- Compassionate communication
- Dressing assistance
- Vital signs monitoring
- Toileting assistance
Timeline
CNA
Alden Estates Of Barrington
02.2023 - Current
PCT
Sherman Hospital
11.2021 - 02.2023
CNA
Alden Estates Of Barrington
11.2019 - 01.2023
Assistant Manager
Pizza Pizza
06.2018 - 10.2020
Direct Care Professional
Milestone
12.2016 - 06.2017
Customer Service Representative
NCO
09.2010 - 09.2015
High School Diploma -
Elgin High School
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