Summary
Overview
Work History
Education
Skills
Websites
References
Qualifications Summary
Timeline
Generic

Asya Finister

Houston

Summary

Dynamic Guest Service Representative with nine years of proven success in the customer service sector, delivering exceptional client support and enhancing guest experiences. Demonstrated expertise in problem-solving, effective communication, and conflict resolution, consistently achieving high levels of guest satisfaction and loyalty. Committed to maintaining organizational standards through efficient front desk operations and meticulous attention to cleanliness. Eager to leverage diverse skills in a fast-paced environment to contribute to team objectives and promote overall success.

Overview

9
9
years of professional experience

Work History

Guest Services Representative

Texas Children's Hospital
01.2023 - Current
  • Greeted and directed guests upon arrival.
  • Informed guests about hospital amenities.
  • Facilitated family awareness of hospital services encompassing Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care.
  • Consistently exceed expectations in guest care throughout hospital experiences.
  • Delivered timely assistance with directional guidance and informational support for patients, staff, and visitors.
  • Demonstrated proficiency in managing multiple tasks within allocated deadlines.
  • Effectively communicate with patients and medical staff.
  • Utilized phone, email, and other correspondence channels.

Personal Screening Associate and Visitor Management

Texas Children's Hospital
01.2021 - 01.2023
  • Conducted COVID-19 screenings for employees, contractors, and families.
  • Implemented protocols for access control, personnel identification, and visitor management.
  • Handles patient and family inquiries with professionalism and courtesy.
  • Provided administrative support through effective multitasking.
  • Optimized data integrity by regularly refreshing and managing database information.
  • Strengthened hospital protocols through efficient management of visitor identification with Safe Smart and Epic.

Sales Associate

Bath & Body Works
01.2020 - 01.2021
  • Conducted friendly interactions with customers to assess their needs.
  • Guaranteed exceptional customer satisfaction by delivering outstanding sales service.
  • Executed strategies to consistently meet department sales targets.
  • Sustained stocked shelves and tidy displays in designated sections.
  • Processed sales through POS system.
  • Enhanced store layout to increase customer engagement and sales.

Sales Associate

Lane Bryant
01.2016 - 01.2020
  • Maintain high customer satisfaction through superior sales service.
  • Fostered professional interactions to understand and meet customer demands.
  • Achieved departmental sales objectives consistently.
  • Sustained organized and visually appealing displays within assigned zones.
  • Facilitate POS purchases.
  • Identified strategies to boost sales by reorganizing store layout.

Intern

Buckner Children & Family Services
01.2020
  • Facilitated intake interviews to analyze and document individual needs.
  • Acquired field experience by accompanying Foster Family Specialists during home assessments.
  • Joined briefings, educational series, panels, and summits for professional development.
  • Consistently enhanced knowledge of ethical guidelines in social work.
  • Ensured data security with rigorous management of charts and records.
  • Established strong connections with clients, families, and community partners.

Education

Bachelor of Social Work - Minor in Psychology

Lamar University
05.2020

Skills

  • Collaborative Teamwork Abilities
  • Strategic Problem Resolution
  • Effective Organizational Skills
  • Strategic Decision Making
  • Microsoft Office Application Expertise
  • Computer Skills (Smart Safe and Epic)
  • Effective Communication
  • Support Operations
  • Visitor management
  • Customer service

References

References available upon request

Qualifications Summary

Nine years of significant work as a high-achieving professional in the customer service industry, with exceptional support for clients. My diverse professional and interpersonal skills will help the team complete high-priority tasks more effectively. Self-assured in my ability to work well in a fast-paced environment and capable of using my skills in Microsoft Office and interpersonal communication to contribute to team success. Capable of completing duties on time and in accordance with standards of the organization. Devoted to a persistent pursuit for knowledge and prepared to go above and beyond the call of duty in order to facilitate and promote achievement.

Timeline

Guest Services Representative

Texas Children's Hospital
01.2023 - Current

Personal Screening Associate and Visitor Management

Texas Children's Hospital
01.2021 - 01.2023

Sales Associate

Bath & Body Works
01.2020 - 01.2021

Intern

Buckner Children & Family Services
01.2020

Sales Associate

Lane Bryant
01.2016 - 01.2020

Bachelor of Social Work - Minor in Psychology

Lamar University
Asya Finister