Asya Miller
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Automated Logistical Specialist (92A)
United States Army National Guard
06.2022 - Current
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Oversaw disposal or redistribution of excess or obsolete assets according to established guidelines.
- Ensured compliance with all applicable regulations regarding hazardous material handling by enforcing safe storage practices within the warehouse environment.
- Supervised personnel in supply, services, materials management and logistical operations.
- Met or exceeded production goals and objectives by following strict procedures.
- Implemented a barcode system for tracking equipment movement within the warehouse, reducing time spent searching for items significantly.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
Store Manager
Footlocker.com Inc.
05.2019 - 09.2022
- Raised property accuracy and accountability by creating new automated tracking method.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Front Desk Receptionist
Jordan Family Learning Center
02.2018 - 05.2020
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
No Degree - Biology
Fayetteville State University
Fayetteville, NC05.2027
High School Diploma -
Philadelphia Military Acad At Elverson
Philadelphia, PA06.2022
Skills
- Warehouse Management
- Freight Examination
- Supply Chain Coordination
- Hydraulic Jacks
- Shipping and Logistics
- Order and Refund Processing
- Filing
- Culture development
- Strategic Planning
- Office Organization
- Cash Handling
- Project Management
Timeline
Automated Logistical Specialist (92A)
United States Army National Guard
06.2022 - Current
Store Manager
Footlocker.com Inc.
05.2019 - 09.2022
Front Desk Receptionist
Jordan Family Learning Center
02.2018 - 05.2020
No Degree - Biology
Fayetteville State University
High School Diploma -
Philadelphia Military Acad At Elverson