Asya Stevens
BUSHKILL,PA
Summary
Driven by a results-focused approach, I excelled at Central Research, enhancing customer satisfaction and resolving a wide range of technical issues. Leveraging skills in remote support and effective communication, I consistently delivered solutions, demonstrating strong problem-solving abilities and a commitment to excellence in customer service.
Overview
5
5
years of professional experience
Work History
Tier 2 Technical Support Agent
Small Business Administration, SBA
02.2023 - Current
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
Customer Support Associate
Cardworks
07.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post University
Waterbury, CTSkills
- Remote Support
- Ticket management
- Software Installation
- Network configuration
- Mobile Device Support
- Customer Service
- Technical issues analysis
- Service support
- Desktop support
- Technical Troubleshooting
- Issue Troubleshooting
- Windows 10
- Customer service expert
- Microsoft Outlook
- Call Center Operations
- LAN/WAN
- Technical Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Microsoft Windows and Office
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Remote Technical Support
- Decision-Making
- Relationship Building
- Friendly and Patient
- Team building
- Task Prioritization
- Self Motivation
- Highly Professional
- Analytical Thinking
- Goal Setting
Timeline
Tier 2 Technical Support Agent
Small Business Administration, SBA
02.2023 - Current
Customer Support Associate
Cardworks
07.2019 - 11.2021
Post University