Asya Sturgis
Fenton ,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor
Anthology
11.2020 - Current
- Responded to students needs through competent customer service and prompt problem-solving.
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Answered constant flow of student calls with minimal wait times.
- Offered advice and assistance to students, paying attention to special needs or wants.
- In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
- Troubleshooting hardware and software issues
- Completing software installations
- Documenting information into web-based ticketing system
CNA
BALLAD HEALTH
05.2017 - 07.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
PACKING OPERATOR
HSN WAREHOUSE
03.2015 - 03.2016
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
LEAD CASHIER
RUGGED WAREHOUSE
11.2014 - 02.2015
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
FINANCIAL BANKING OPERATOR
HOWARD COUNTY GOVERNMENT
01.2013 - 10.2014
- Processed large and check payments for the county
- Handled large amounts of cash in which I counted and verified each day
- Balanced and settled my cash drawer and verified my checks
- Verified bank statements and spreadsheets.
RECEPTIONIST & PHYSICAL AIDE
CHESAPEAKE PHYSICAL AND AQUATIC THERAPY
06.2012 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Howard High School
Ellicott City, MD05.2009
Skills
- Call center experience
- Customer Relations
- Call Center Operations
- KPI Monitoring
- Money handling abilities
- Customer Service
- Scheduling
- Technical Support
- Clerical Support
Additional Information
Over 9 years of customer service experience, Banking and Financial background, Self-starter, Very flexible
Timeline
Customer Service Advisor
Anthology
11.2020 - Current
CNA
BALLAD HEALTH
05.2017 - 07.2020
PACKING OPERATOR
HSN WAREHOUSE
03.2015 - 03.2016
LEAD CASHIER
RUGGED WAREHOUSE
11.2014 - 02.2015
FINANCIAL BANKING OPERATOR
HOWARD COUNTY GOVERNMENT
01.2013 - 10.2014
RECEPTIONIST & PHYSICAL AIDE
CHESAPEAKE PHYSICAL AND AQUATIC THERAPY
06.2012 - 01.2013
High School Diploma -
Howard High School
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