Asya Majeed
Atlanta,GA
Summary
A top performing, highly organized, and detail oriented sales professional with over 10 years of experience in sales and customer service. Skilled in business operations, financial planning and customer experience. Successful in increasing clientele base, business relations and company profits in managerial and team member roles. Able to rapidly improve morale and operational efficiency among colleagues and team members; developing positive relationships with clients and colleagues at all organizational levels. . Strong interpersonal skills and excellent team oriented work ethic. Dedicated and focused; able to prioritize, complete multiple tasks and follow through to achieve sales goals. Excellent telephone etiquette complemented by written and oral communication skills.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
BioCoffee, LLC
05.2018 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
Consumer Lending Loan Processor
Suncoast Credit Union
08.2015 - 05.2018
- Processes, closes, and disburses all titled collateral loans for members purchasing from either a lease company or from an individual and/or refinancing from another lending institution
- Prepares loan documentation, obtains required signatures, and disburses loans in a centralized, team oriented environment
- Verifies documents, pays dealers, and release liens on trade-in titles upon presentation of pre-approved drafts
- Prepares, monitors and completes title work for Refinances, Individual Purchases, Lease Buy-Outs, and Out of State dealerships
- Disburses and allocates funds for all Indirect Loans, sets up pre-notes in Customer Link, reviews and bounces incomplete contracts to dealerships, and balances daily general ledger entries
- Performs loan file maintenance, loan re-ages, restricted bankruptcies add-ons, and deficiency balances as required by the Loss Mitigation Department
- Works specific reports monitoring Loss Mitigation Accounts for Auto Forbearances (such as the Broken Promise to Pay and Successful Re-Age report)
- Monitors and indexes documents that come through the Rightfax queue
- Completes loan transfers and/or inputs loan requests for member accounts requested by various Credit Union Departments and Service Centers
- Contacts members to make repayment arrangements and/or input a loan request when a deficit loan balance occurs
- Assists Service Centers with questions regarding preparing loan paperwork loan processing/disbursements and title work
- Prepares paperwork and processes all Auto Forbearances & Auto Workout loans for members and set the Promises to Pay in Akcelerant
- Balances individual non-cash drawers and Loan Department accounting center on a daily basis
- Completes annual BSA/AML Compliance Training and understands employee’s role in maintaining an effective BSA/AML compliance program
- Also completes FACT Act Red Flag training
- Processes, closes, and books consumer loans based on indirect contracts sent in from a network of 300 dealer partners
- Completes loan maintenance on existing loan accounts and performs tasks associated with securing liens
- All duties are performed according to Credit Union policies and procedures and all state and regulatory guidelines
- Establishes and maintains friendly, professional rapport with consumer loan applicants, dealers, buyers, and sellers
- Answers questions and returns phone calls and electronic communications in a timely manner and according to established performance standards and benchmarks
- Verifies accuracy of loan documentation, verification of income, disbursement of payment to dealers though ACH or mail, and verification of lien
- Completes member loan maintenance requests, including extension, rate buy down, rate roll down, due date change, add/remove ancillary products, and payment recalculation
- Works Dealer Relations Liaisons to review completion of membership applications, enhance dealer relationships, and ensure funding in a timely manner
Personal Banker
Bank Of America
01.2015 - 08.2015
- Responsible for offering and selling financial products and services (i.e
- Credit Cards, CDs, Loans) to both consumer and small business customers
- Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs
- Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs
- Create an excellent customer experience
- Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework
- Demonstrate Bank of America core values
- Understand and live the values that support our culture
- Treat all customers equally and fairly
- Adhere to policies and procedures
- Execute sales and service plays and processes
- Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients
- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
- Applies strong critical thinking and problem solving skills to meet customer’s needs
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
- Excellent oral and written communication skills with strong influencing skills
Customer Marketing Operations
Bank Of America
07.2013 - 12.2014
- Seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each customer
- Effectively answering and resolving initial service inquiries, while making smooth transitions into sales opportunities
- Consistently offers and completes balance transfers and cash deposits into customers' checking accounts, as well as offering additional credit card products and services
- Successful in achieving monthly sales objectives, and maintaining high call quality standards
- Utilize relationship-building and problem resolution skills to determine the most appropriate product and/or services (needs based sales) in each conversation, while maintaining a high level of Customer Satisfaction
- Strong communication and relationship-building skills that are highly adaptable
- Efficiently navigates multiple computer applications while engaged in conversation with customers
Education
School of Mass Communications
Florida A&M University
01.1999
School of Mass Communications
Xavier University of Louisiana
01.1997
Skills
- Customer Service Professional
- Building Collaborative Relationships
- Contracts
- Marketing/Sales Management
- Communications Expert
- Analytical/Strategic Planner
- Trainer (interactive, LMS, Webinar)
- Sales professional
- Shipping and receiving
- Loading and unloading
- Order picking and processing
- Mentoring and training
- Customer care
- Safety standards
- Logistics
- Warehouse Operations
- Quality Assurance
- Conflict Resolution
- Internal loss prevention
- Problem-solving abilities
- Team Leadership
Corecompetences
- Customer Service Professional
- Building Collaborative Relationships
- Contracts
- Marketing/Sales Management
- Communications Expert
- Analytical/Strategic Planner
- Trainer (interactive, LMS, Webinar)
- Sales professional
Timeline
Warehouse Manager
BioCoffee, LLC
05.2018 - Current
Consumer Lending Loan Processor
Suncoast Credit Union
08.2015 - 05.2018
Personal Banker
Bank Of America
01.2015 - 08.2015
Customer Marketing Operations
Bank Of America
07.2013 - 12.2014
School of Mass Communications
Xavier University of Louisiana
School of Mass Communications
Florida A&M University