Asya Nur Cinar
Oak Bluffs,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Casa Tua
01.2024 - 04.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Retail Sales Associate
Rag & Bone
12.2023 - 04.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Concierge
W Aspen
05.2023 - 11.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Front Desk Agent
W Aspen
05.2022 - 05.2023
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Tour Guide
Karnaval Tour
06.2021 - 04.2022
- Website: www.karnavaltour.com
- Guided groups of up to 45 people on scheduled tours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Call Center Representative
Tatilbudur.com
07.2020 - 11.2020
- Website: www.tatilbudur.com, I was making hotel reservations according to guests' requests and categorized these requests meticulously.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Agency Representative
Tatilbudur.com
06.2019 - 11.2019
- Website: www.tatilbudur.com
- Guided guests at the hotel who made the reservation with the agency I was working for.
- Helped my guests with the check-in and check-out process
- Processed requests from vendors and co-workers.
- Assisted in completing basic work lists.
- Informed them about the activities and events they can attend to spend more quality time.
Education
Bachelor of Tourism Studies - Tourism, Destination Management
Anadolu University
Turkey06.2021
Skills
- Guest Relations
- Upselling strategies
- Customer Service
- Cash Handling
- Hospitality services
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Reliability
- Problem-solving skills
- POS Systems
- Multitasking
Languages
Turkish
Native or Bilingual
English
Full Professional
References
Karime Scandelai - Director of Residences at W Aspen Sky Residences
Contact: (970) 456 9316
Nelson Tapia - Rooms Operations Manager at W Aspen
Contact: (970) 618 5281
Kiran Maruche - Floor Manager, Casa Tua Aspen
Contact: (970) 452-1842
Hallie Hudson - Assistant Store Manager at Rag & Bone Aspen
Contact: (720) 227 2002
Timeline
Restaurant Hostess
Casa Tua
01.2024 - 04.2024
Retail Sales Associate
Rag & Bone
12.2023 - 04.2024
Concierge
W Aspen
05.2023 - 11.2023
Front Desk Agent
W Aspen
05.2022 - 05.2023
Tour Guide
Karnaval Tour
06.2021 - 04.2022
Call Center Representative
Tatilbudur.com
07.2020 - 11.2020
Agency Representative
Tatilbudur.com
06.2019 - 11.2019
Bachelor of Tourism Studies - Tourism, Destination Management
Anadolu University
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