Asyia Mullins
Baton Rouge,LA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
02.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Member Service Representative
Broadpath
08.2019 - 01.2020
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Answered member questions about products and services.
Sales Associate
US Alarms
04.2013 - 04.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Clerical Assistant
Baton Rouge General Hospital
06.2010 - 08.2012
- Greeted visitors and customers in a friendly, professional manner.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
- Generated reports using database software programs.
- Prepared documents such as letters, memos, agendas.
- Maintained an organized filing system of paper documents.
Education
Associate of Applied Science - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL07-2019
General Service Technician - Automotive Mechanics
Carville Job Corps Academy
Carville, LA02-2015
Skills
- Consultative Sales
- Account updating
- Data Collection
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Detail-Oriented Data Processing
- Complaint resolution
- Scheduling
- Microsoft Outlook
- Active Listening
- Consumer Engagement Strategies
- Order Fulfillment
- Retail sales customer service
- Conflict Resolution
- Payment Processing
- Team Development
- Technical Support
- Administrative Support
- Medical terminology knowledge
- Documentation
Certification
- TWIC Card, Transportation Worker Identification Credential – Transportation Security Administration.
- CPR Certification - American Heart Association or Red Cross.
Timeline
Customer Service Representative
Walgreens
02.2020 - Current
Member Service Representative
Broadpath
08.2019 - 01.2020
Sales Associate
US Alarms
04.2013 - 04.2017
Clerical Assistant
Baton Rouge General Hospital
06.2010 - 08.2012
Associate of Applied Science - Medical Assisting
Ultimate Medical Academy - Clearwater
General Service Technician - Automotive Mechanics
Carville Job Corps Academy