Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

ASYIAH D. OWENS

Starkville,MS

Summary

Forward thinking and resourceful virtual agent who's experienced and willing to assist customers in any way possible. Great at resolving issues and working with colleagues to maintain effective customer support. Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.

Overview

6
6
years of professional experience

Work History

Customer Support Agent

Teleperformance
01.2021 - Current
  • Assistant customers with account related issues such as billing, and technical support.

Forklift Operator

Walmart
03.2024 - 08.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Store Associate

Walmart
03.2024 - 08.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Medical Assistant

Kamm Obgyn
01.2019 - 08.2023
  • Checked vital signs, patient interaction/care, schedule coordination clinical assistance.

Education

CMA -

Delta Technical College

Jones Community College

Diploma -

Clinton High School

Skills

  • Communications
  • Supervising
  • Customer Service Skills
  • Filing
  • Data Entry
  • Caregiving
  • Patient Care
  • Medical Records
  • Medical Office Experience
  • Triage
  • Medical Terminology
  • Insurance Verification
  • Complaint Handling
  • Customer service excellence
  • Customer Success Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solvin
  • Forklift Operation
  • Loading and unloading
  • Forklift Operator Certification

Awards

  • Certified Medical Assistant
  • Certified in BLS

Timeline

Forklift Operator

Walmart
03.2024 - 08.2024

Store Associate

Walmart
03.2024 - 08.2024

Customer Support Agent

Teleperformance
01.2021 - Current

Medical Assistant

Kamm Obgyn
01.2019 - 08.2023

Jones Community College

Diploma -

Clinton High School

CMA -

Delta Technical College
ASYIAH D. OWENS