Asyria Barnes
Summary
To obtain a position that will challenge me and allow me to use my education, skills, and past experiences in a way that is mutually beneficial to both myself and employer while allowing for growth and advancement; has a willingness to learn and assume challenging responsibilities ,adapts easily to difficult situations, team player, courteous, professional, and helpful.
Overview
3
3
years of professional experience
Work History
Amazon
Amazon
01.2023 - Current
- Used handheld mobile computer to scan and verify customer returns
- Aided associates in shipment and return problems such as missing labels and customer order on track delivery
- Identified and resolved discrepancies and errors in customer accounts.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier/Store Associate '
Walmart
10.2021 - 12.2022
- Assisted fellow associates throughout the store, keeping the area stocked, cleaned and safe
- Gained a promotion from customer service to Personal-shopper using effective communication and use of analytics
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Fulfills customers online orders by reviewing orders, pulling items from shelves, scanning items, bagging and ensuring the accuracy of the orders and invoices, securing items until customers arrive and following up on out of stock items to meet customers needs
- Greeted customers, helped locate merchandise, and suggested suitable options.
Team Member
Whataburger
02.2021 - 10.2021
- Facilitated a positive environment for customers with solution based approaches to their needs and inquiries while providing excellent customer service
- Influenced guests in menu decisions based on taste and likings
- Food prep and delivery; Quality standards and cleanliness
- Assisted in handling shop currency
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Prepared food orders, cooking on grill and operating fry station.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
George Bush High School
Richmond, TxSkills
- Product and Service Sales
- Cash Register Systems
- Order Taking
- Sales Expertise
- Refund Handling
- Retail Merchandising
- Customer Service and Assistance
- Stocking and Replenishing
- Hand and Power Tools
- Critical Thinking
Timeline
Amazon
Amazon
01.2023 - Current
Cashier/Store Associate '
Walmart
10.2021 - 12.2022
Team Member
Whataburger
02.2021 - 10.2021
George Bush High School