Allyssa Trevino

• Enhanced patient satisfaction with timely coordination of referrals and appointments.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Processed referral requests from patients, doctors and other health care professionals.

• Enhanced team productivity with strong leadership, training, and support for all staff members.
• Managed daily operations, ensuring timely completion of

tasks and maintaining a well-organized work environment.

• Assisted in employee payroll (PTO/Sick leave requests) while maintaining quality service for staff.
• Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
• Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
• Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
• Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.