Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ata Mo'unga

Longmont,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

General Manager

Mo'bettahs
05.2022 - 05.2023
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Collaborated with other departments to coordinate events and promotions.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw the daily running and operations of the store.

Manager

Chick-fil-A
08.2021 - 05.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Streamlined front of house operations to ensure optimal efficiency when completing orders.
  • Assisted kitchen with preparing orders.

Server

Olive Garden
08.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

General Production Worker

Nestle
01.2020 - 08.2021
  • Assembled products according to changing daily work orders and specific customer needs.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Team Member to General Manager

Cupbop
12.2018 - 02.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Diploma -

Skyline High School
Longmont, CO
05.2018

Skills

  • Labor Cost Controls
  • Food Preparation and Safety
  • Market Growth
  • Process Improvement
  • Analyzing Finances
  • Schedule Coordination
  • Heavy Lifting
  • Quality Assurance Controls

Timeline

General Manager

Mo'bettahs
05.2022 - 05.2023

Manager

Chick-fil-A
08.2021 - 05.2022

Server

Olive Garden
08.2021 - 02.2022

General Production Worker

Nestle
01.2020 - 08.2021

Team Member to General Manager

Cupbop
12.2018 - 02.2020

Diploma -

Skyline High School

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Ata Mo'unga