Ataa S. Newell
Charlotte,NC
Summary
Hands-on, reliable professional with extensive experience supporting daily operations in fast-paced, customer-facing environments. Proven ability to manage multiple tasks at once, maintain organization and cleanliness standards, assist customers, and work collaboratively with a team to meet daily goals. Comfortable performing physical work, following procedures, and adapting quickly to changing priorities while delivering friendly, efficient service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Choy King Collections
Charlotte , NC
07.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Maintained up-to-date knowledge of company products and services.
- Assisted customers with product inquiries and provided excellent service.
- Maintained organized product displays to enhance shopping experience.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and replenished inventory to ensure product availability.
- Collaborated with team members to improve store operations and workflow.
- Conducted regular inventory checks to identify stock discrepancies.
- Ensured the cleanliness and tidiness of the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection, pricing and availability.
- Performed daily opening and closing procedures for store operation.
- Assisted with loading and unloading deliveries from vendors.
Customer Service Representative
Global Networkers
Charlotte, North Carolina
07.2018 - 07.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided support to customers via phone, email, and live chat.
- Resolved customer inquiries efficiently and accurately, enhancing satisfaction.
- Assisted in training new staff on customer service protocols and tools.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
Inside Sales Representative
Another Chance Logistics
Charlotte, North Carolina
05.2015 - 07.2018
- Utilized CRM software to track leads and manage sales pipeline efficiently.
- Conducted product demonstrations to showcase features and benefits effectively.
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Driven profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques Increased customer profitability by utilizing cross-selling and up selling techniques.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Cross-sold additional products or services based on customer needs.
- Consistently performed on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements.
Education
Bachelor of Science - Business Administration
The University of North Carolina at Greensboro
Greensboro, NC05-2014
Skills
- Customer service
- Inventory management
- Staff supervision
- Sales techniques
- POS operation
- Customer relationship management
Timeline
Assistant Manager
Choy King Collections
07.2021 - Current
Customer Service Representative
Global Networkers
07.2018 - 07.2021
Inside Sales Representative
Another Chance Logistics
05.2015 - 07.2018
Bachelor of Science - Business Administration
The University of North Carolina at Greensboro