Atalia Bourdettes
Houston,TX
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Chipotle Mexican Grill
1120 Eldridge Pkwy
12.2023 - 01.2025
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of paymen
- Trained new team members on procedures, customer service, and sales techniques.
Server
Eagles Trace
14703 Eagle Vista Dr, Houston
03.2023 - 01.2024
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Kipp Houston High School
Houston, TXSkills
- Food preparation procedures
- Beverage Preparation
- Menu Memorization
- Ordering Procedures
- Stress Tolerance
- Team Collaboration
- Food Safety
- Assembly line experience
- Customer Service
- Sales expertise
- Fluent in French & English
- Training and coaching
- Relationship Building
- Food Running
- Strong Work Ethic
- Performance Improvement
- Customer Engagement
- Problem-Solving
- Flexible Schedule
Timeline
Service Crew Member
Chipotle Mexican Grill
12.2023 - 01.2025
Server
Eagles Trace
03.2023 - 01.2024
Kipp Houston High School