Ataliana Green
Auburn,WA
Summary
Knowledgeable Assistant Manager offering leadership, communication, and interpersonal skills developed over a 5-year progressive career in Retail Sales and Social Work. A motivational leader with self-directed nature and key strengths in sales strategy development, meeting sales goals, organizing, documenting, and training. Proactive adequacy in working with individuals of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
M.A.C Freelancer
Estee Lauder Companies
Seattle, WA
07.2023 - Current
- Creating inspirational and personalized in-store experiences
- Educating clients on the specifics of the product
- High performing team members to create impact with in-store events and sales
- Ensuring that the store achieves high standards of visual merchandising
- Greet and meet clients catering to their individual needs
- Assist team members to achieve daily sales goals by upselling and building purchases.
- Performing professional makeup applications and doing scheduled makeup appointments.
Residential Counselor
DESC Non-profit organization
Seattle, WA
05.2023 - 09.2024
- Engage with residents in the general milieu and common areas.
- Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
- Assist clinical staff in the initiation, facilitation, and promotion of on-site activities, therapeutic support groups, outings, and community meetings.
- Manage all building operations in the absence of other project and clinical staff, as assigned.
- Operate all functions in the lobby office, including checking visitors in and out, answering telephones, and monitoring all general access areas, and enforcing project rules.
- Maintain safety and security systems by monitoring all general access areas and enforcing project rules.
- Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
- Write significant events involving residents and building operations activities in a daily log; read the log daily.
- Assist with unit turnovers, new resident leasing, and orientation; rent collection, and facilities inspections.
- Respond to resident concerns.
- Work cooperatively with clinical and maintenance staff sited at the project, and with visiting providers. Refer residents to clinical and other staff as necessary.
- Initiate appropriate response to maintenance requests, such as inspecting the unit, personally resolving the request, or adding a work order.
- Participate in staff meetings and training.
- Assist with any property management functions as assigned.
Prestige Beauty Advisor
Ulta Beauty
Tukwila, WA
06.2022 - 06.2023
- Contribute to exceeding the store's goals related to retail and service sales, guest loyalty (including credit cards), retail shrink, and omni-channel sales, with specific focus on the prestige category and iconic brands as set by Ulta Beauty.
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging every guest, and personalizing service to their needs.
- Boosting complementary products and/or services and informing guests of current promotions, events, and services within the store.
- Routinely perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on prestige and iconic brand sales goals.
Assistant Manager
Justice Tween Brands
Tukwila, WA
07.2019 - 09.2020
- Oversee daily inventory processes, including receiving, restocking, and organizing merchandise.
- Conduct regular stock counts and audits to maintain inventory accuracy.
- Maintained and oversaw proper organization of merchandise inventory in stockrooms and on the sales floor for easy access and efficient restocking.
- Maintain accurate records of customer purchases, preferences, and sales performance.
- Provided coaching, mentoring, and consultation to staff to enhance staff development.
- Developed strategies for increasing store profitability by analyzing financial data, such as last year sales, average sales transactions, and sales per hour.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Coordinated efficient restocking store front with current merchandise and accurate signage for current promotions.
- Reported daily, weekly, and monthly sales figures to the management team.
- Work collaboratively with other team members to achieve store goals and maintain a positive work environment.
- Supported team interactions with customers to deliver top-notch, personal service and polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention.
- Logged reports, expenses, receipts, and sales documents into a digital database with POS.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Style Advisor
Justice Tween Brands
Tukwila, WA
03.2017 - 07.2019
- Provide customers with exceptional service by meeting their individual requests and expectations to ensure an excellent shopping experience that consistently attracts both present and future shoppers.
- Follow trends and maintain timeless knowledge of fashion principles to share, create, and develop fashion expertise.
- Demonstrate store knowledge to be able to understand customers' concerns and quickly determine solutions with limited supervision.
- Actively greet customers and attend to their needs in the fitting room, while ensuring fitting rooms are always neat and readily available to host customers.
- Offering each customer top-notch personal service and polite support to boost sales and customer satisfaction.
- Used product knowledge tools and available in-store technology to share promotions, customer programs, and products, providing exceptional customer service and driving retention.
- Up-sold and cross-sold products effectively to increase sales goals.
- Used POS system to process sales, returns, online orders, and gift card activations with limited supervision.
- Created an inviting environment for customers by maintaining store organization and cleanliness
Education
Associate of Arts Degree - Equity and Social Justice Emphasis
Seattle, WA08.2023
Skills
- Equity and Social Justice emphasis
- Microsoft applications proficiency
- Excellent oral and written communication skills
- Organized team building and development
- Outstanding interpersonal skills
- Critical thinking
- POS software expert
- Upselling techniques
Certification
- Esthetician License, Evergreen Beauty College, 06/01/23
- Makeup Certification, Master Makeup Academy, 11/01/21
Accomplishments
- Awarded Most Motivational Student Recipient.
- Multicultural Student Team Coordinator.
- Black and Brown student funding scholarship recipient.
- POC Community outreach volunteer.
- Founded 'New Generation' An intersection support group for students of color & LGBT.
Timeline
M.A.C Freelancer
Estee Lauder Companies
07.2023 - Current
Residential Counselor
DESC Non-profit organization
05.2023 - 09.2024
Prestige Beauty Advisor
Ulta Beauty
06.2022 - 06.2023
Assistant Manager
Justice Tween Brands
07.2019 - 09.2020
Style Advisor
Justice Tween Brands
03.2017 - 07.2019
- Esthetician License, Evergreen Beauty College, 06/01/23
- Makeup Certification, Master Makeup Academy, 11/01/21
Associate of Arts Degree - Equity and Social Justice Emphasis
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