Atalia Perez-Romero
Grand Rapids,MI
Summary
With more than three years of experience in customer service, I've dedicated assisting customers in Spanish and English in person, via phone calls, and messaging. Strong commitment to solving any issues or inquiries with reliable resources for customers. Always seeking to continually learn and grow in my career and with the ambition to improve in all skills. With a hardworking and positive attitude along with my reliability, always ready and seeking to work additionally.
Overview
3
3
years of professional experience
Work History
Bilingual Consumer/messaging Professional
Fifth Third Bank
02.2022 - Current
- Assisted customers' calls 90+ per day in English and Spanish professionally, courteous manner, from simple to complex inquiries through timely order
- Helped and resolved customers with inquiries such as; payment issues, returns, lending, or transaction maintenance
- Messaging, answering customers questions rapidly and efficiently sequence; managing up to 4-3 chats in timely fashion
- Learned and memorized products and services using correct resources by gathering information to assist customers
- Troubleshooting for either mobile or internet servicing
- Educating customers about new and upcoming services
- Mentored new personnel hires to fulfill various tasks in messaging and phones.
Licensed Pharmacy Technician
Meijer Pharmacy
11.2020 - 02.2022
- Organizing and distributing prescription labels and orders
- Managed and adjudicated insurance claims basic information while filing data entry
- Restocking and keeping inventory of medications
- Assisting patients with providing their prescriptions while following confidential protocols for the safety and private information of the patient
- Kept pharmacy area neat and organized to provide the best customer experience
- Handling cash register and checking in and out customers
- Coordinating appointments, such as canceling or setting up schedules for patients
Nutritionist
Mercy Health
05.2020 - 11.2021
- Thoroughly reviewed patient’s diet and closely monitored patient’s order requests
- Maintained and kept the work area sanitary by cleaning also keeping utensils organized to prevent disorganization
- Double-checked patient’s orders by inspecting their request before delivering meals
- Labeled and restocked products such as commodities, produce, and special supplements
- Prepared special orders/tasks for specific patients with special needs that required additional attention or supervision
- Communicated with peers for all order requests before delivery
- Rapidly resolved all patient delivery or order issues
Education
High School Diploma -
Union High School
Grand Rapids, MI06.2020
Skills
- Customer service
- Interpersonal skills
- Telephone communication
- Adaptability
- Problem-solving
- Data entry
- Messaging/chats and phone skills
- Chat software: Live Person
Timeline
Bilingual Consumer/messaging Professional
Fifth Third Bank
02.2022 - Current
Licensed Pharmacy Technician
Meijer Pharmacy
11.2020 - 02.2022
Nutritionist
Mercy Health
05.2020 - 11.2021
High School Diploma -
Union High School