Atalie Chupp
Grand Rapids,MI
Summary
Versatile and results-driven professional with a proven track record at Shoe Show Mega Store, excelling in customer service and safe driving practices. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective time management and a strong work ethic. Skilled in cash handling and fostering positive customer relationships, contributing to significant sales growth.
Outgoing and reliable individual with natural ability to connect with customers and create positive shopping experience. Possesses strong organizational skills and keen understanding of inventory management and retail operations. Committed to contributing to thriving and efficient store environment.
Offering positive attitude and strong dedication to customer service, ready to learn and grow within retail environment. Brings ability to quickly assimilate store policies and procedures, alongside competent handling of point-of-sale systems and inventory management. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Shoe Show Mega Store
08.2024 - 09.2024
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Assisted store cashiers during peak sales times.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Utilized product information and sampling to educate customers and assist in product selections.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Rearranged racks and shelving based on seasonal planograms.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
Crew Member
Mcdonalds, PDI FOODS
06.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Shuttle Bus Driver
SP+ Parking
04.2010 - 11.2022
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Managed accurate records of mileage, fuel consumption, and vehicle repairs, optimizing fleet efficiency.
- Promoted accessibility by assisting disabled passengers with wheelchair lifts or other specialized equipment as needed.
Crew Member Cook
Wendys Old Fashioned Hamburgers
04.2002 - 03.2007
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Collaborated with team members to provide seamless customer service during peak hours.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Contributed to positive workplace morale through effective communication and teamwork skills.
Education
GED -
Cherry Street Adult Ed
Grand Rapids, MI03-1990
Skills
- Customer service
- Safe driving practices
- Work ethic and integrity
- Weather condition awareness
- Patience and empathy
- Time management skills
- Cash handling
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Team Building Specialist Designation– Team Building USA.
Languages
English
Timeline
Retail Keyholder
Shoe Show Mega Store
08.2024 - 09.2024
Crew Member
Mcdonalds, PDI FOODS
06.2023 - 10.2023
Shuttle Bus Driver
SP+ Parking
04.2010 - 11.2022
Crew Member Cook
Wendys Old Fashioned Hamburgers
04.2002 - 03.2007
- Team Building Specialist Designation– Team Building USA.
GED -
Cherry Street Adult Ed
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