Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Communications Specialist, REAP Support
SAJE
06.2018 - Current
Created social media content across multiple platforms according to content calendars and promotion schedules.
Maintained website using content management systems and associated plugins.
Took photographs and videos during special events for promotional materials and social media pages.
Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Conducted final site visits as a outreach service provider for properties under the Rent Escrow Account Program (REAP), ensuring compliance with health, safety, and habitability standards as mandated by the Los Angeles Housing Department (LAHD).
Coordinated with property owners and landlords to facilitate the resolution of code violations, leading to the timely removal of properties from REAP and restoration of standard rental operations.
Guest Experience Representative
Los Angeles Football Club, Los Angeles Rams & USC Football
01.2018 - Current
Customer Service VIP Suites - Provided excellent guest service experience at the Field Suites, the most expensive suites in the Banc of California Stadium
Answer guest inquiries and provide information and/or directions
Customer Service Los Angeles Rams and USC - Provided excellent customer service to patrons of the Rams and USC home games
Resolution Expert - Resolve issues as they arrive, handling situations without escalating the conflict or drama
Always prepared for unknown circumstances
Ticket Resolution - Making sure guest are properly informed of where their seats are located
Pointing them in the right direction to get proper credentials for their access
Freelance Videographer & Photographer
Various Companies
01.2013 - Current
Video Production: Collaborated in multiple video projects ranging from short films, web series, music videos, corporate videos, and promotional videos to feature films
Job description ranging from production assistant, sound, gaffer, assistant director, producer to director
Knowledgeable in all aspect of pre-production, production and post-production
Digital media marketing & awareness campaigns: Worked on various video and photography campaigns for different companies and individuals for social media marketing and personal growth
Product Photography: Photographed and edited pictures using Adobe Lightroom and Photoshop for Ecommerce sites such as Poshmark, EBay and Mercari to beautify merchandise and increase sales
Intern - Segment Producer and Coordinator
Rappages TV
01.2016 - 12.2016
Segment producing: Produced segments for the website, setup casting, casted talents, assembled crew, scouted locations and scheduled call time for seamless integration from pre-production to postproduction
Coordination: Coordinated production shoot for red carpet interviews for movie premieres, special events and behind the scene music videos
Public relations: Promoted events through social and mainstream media
Communicated and executed effectively the needs and wants of the clients, exceeded clients' expectations for an amazing customer service
Office administration: Answered phone calls and emails
Attended staff and production meetings, took notes, gave input and suggested ideas to improve event coverage and production shoot
Sales Manager
Mentoring of America
01.2004 - 12.2011
Staff development: Trained a 12 person sales team on a weekly basis to facilitate growth
Identified strength and weaknesses of individual sales associate to personalize training, tracked progress and improvements
Performance optimization: Delivered motivational speeches on a weekly basis to increase morale
Implemented incentive programs and rewards to boost sales to reach or exceed weekly quotas
Sales script optimization: Adjusted sales script to improve efficiency and productivity resulting in a 15% increase in dollar per lead
Responsive customer service experience: Resolved customer concerns and issues in an effective and timely manner
Worked directly with the front-end and back-end support to ensure excellent customer service
Education
Community Planning & Economic Development -
LATTC
Film & Video - undefined
Los Angeles City College
Film & Video - undefined
UCLA Extension
Economics - undefined
De La Salle University
Languages
English
Tagalog
Timeline
Communications Specialist, REAP Support
SAJE
06.2018 - Current
Guest Experience Representative
Los Angeles Football Club, Los Angeles Rams & USC Football